Babcock Network & Equipment Support - Airports
Location - Heathrow
 
Babcock is an industry leader of integrated solutions within the airport sector, providing baggage handling systems and airside solutions within major airports across the UK. From designing, installing and managing complex baggage handling systems, to fleet management and engineering support for specialist ground support vehicles, our customers know they can trust us to deliver.
 
We are actively recruiting for a Workshop Receptionist to be the first point of contact for all Workshop activities such as vehicle arrivals and despatch. Liaison with the Babcock GSE Support Centre (SC) and ensure the appropriate IT systems are updated to reflect job status and work allocation. The role will necessitate a high level of communication with Workshop Manager, as well as internal and external contacts.
 
Key Duties and Responsibilities:

• Be the first point of contact for Workshops (telephone and visitor), providing a professional reception service to all customers and stakeholders.
• To receive and despatch all vehicles onto/ from site ensuring all relevant documentation is completed and update Tranman accordingly and promptly.
• Liaise with Workshop Manager (or deputy) regarding progress chasing and updates and ensure Tranman systems / job cards are updated accordingly and promptly. (Manage T cards or other resource management process in place)
• Liaise with Logistics dispatchers and Support Centre on equipment movements to and from site, completing yard cheek twice daily
• Responsibility for promptly updating job cards and ensuring correct labour allocation and times including alert setting.
• Ensure job cards are entered and completed on Tranman within 72hrs
• Manage transactional performance statistics.
• Liaise with clients and GSE Support Centre as and when required basis. 
• Carry out TMS function related activities when required i.e. inputting overtime data, annual leave/sickness
• Compile reports and update TMS as and when required.
• Implement and monitor office, departmental H & S and Quality compliance requirements.
• Be an active member of the Operations Team and participate in business wide issues and the development of operational strategy.
• Manage the arrival of all visitors onto site including Contractors and Suppliers and ensure that all H&S requirements are satisfied.
• Ensure that customer service delivery is maintained at the optimum level.
• Undertake general administration duties such as: updating notice boards, faxing, filing etc. Carry out any other reasonable duties as required by the Workshop Management Team.
• Protect the information assets of the Company and comply with the Company's Information Assurance policies and procedures.
• Comply and contribute to the effective implementation of ISO business standards, Babcock Group and internal business processes and policies.
• Manage reception department, including displays, literature, TV screens and ensuring area is kept tidy and presentable at all times.
• Provide assistance with the raising and updating of Purchase Orders

 
Skills, Experience and Qualifications:

• Credibility and influencing skills amongst peers, management and supplier groups
• Ability to network and build effective relationships
• Working effectively with internal and external stakeholders
• Identifying and driving successful maintenance control changes
• The ability to deliver administrative support to a group of colleagues within a busy environment
• Good knowledge and understanding of Microsoft Office packages - Word/Excel/Powerpoint
• Customer Service background and knowledge ideally gained in a fast moving environment.
• Good standard of secondary education
• Hold or be eligible to obtain valid Airside pass

 
Security
Offers of employment are normally subject to satisfactory to Security Clearance requirements.
 
If you do not have the Security Clearance required for a particular role you may not be able to start your employment until clearance has been obtained. In certain roles, you will need to satisfy requirements in order to gain an Airside Pass. To secure an Airside Pass, you will be required to provide full referencing for the last five years; accounting for any gaps in employment for 28 days or longer. You may also need to undergo a Disclosure and Barring Service (DBS) check (previously CRB checks).
 
Company Information
Babcock Network & Equipment Supports' core capability focusses on fleet and asset management. To ensure a targeted delivery, the business has been structured into three market-specific business streams: Airports, Resilience & Emergency Services and Mining & Construction. All of which is underpinned by a core functional capability which includes; HR, Finance, Bid, Commercial, Supply Chain, Marketing and IT.
 
Babcock is committed to having a diverse workforce and an inclusive culture.