Babcock is the UK's leading engineering support services organisation employing over 28,000 people across the world. Babcock offer a hugely diverse number of career options.

To maintain, support and implement the desktop environments at a second line level to include fault fix, swap out of equipment and request fulfilment as required across Babcock International Group on a multiple site basis.
 
Major Tasks and Activities
 

• Fault management and rectification across the Infrastructure.
• To give technical support of all Desktop platforms to second line fix across Babcock International Group within the agreed performance criteria.
• Ensure Operational and Technical Documentation is maintained to agreed standards.

 
Additional accountabilities
 

• Any other duties as deemed necessary to achieve department goals.

 
Key Outputs/Deliverables
 

• To provide second line technical support through agreed Service Levels and Key Performance Indicators.
• Provide second line fault fix to agreed SLA's
• Provide second line request resolution to agreed standards and KPI's
• Maintain Desktop environments to agreed standards.
• Maintain Operational and Technical Documentation to agreed standards.
• Provide desktop application support where required.
• Satisfied customer base.
• Provide excellent customer service to the end customer
• Provide organised and regular communication regarding calls to the end customer
• Demonstrate a strong team working capability and support colleagues  
  

 
Person Specification
 
 
Qualification and Experience
 

• Experience of working in a Service Delivery environment
• Proven experience of working in accordance with Service Level Agreements

 
 
Technical & Specialist Knowledge
 

• Knowledge of the ITIL environment and process essential
• Ability to problem solve complex technical issues
• Provide 2 nd Line desktop support to users in a MS Win7 and Win10 environment.
• Configure and provide support for business use mobile devices.
• Answering support queries via phone, email and in person.
• Work with a service desk tool to ensure requests are logged, updated and closed to agreed SLA's.
• Resolve any problems/queries relating to the PC's, laptops, Printers, LAN, Videoconference, and other IT and telecommunications systems.
• Liaise with by 3 rd line teams to provide support to server and network equipment.

 
Key Behavioural Competencies
 

• Customer focussed
• A confident and self motivated team player

• Excellent people skills
• Excellent planning skills
• Comfortable working across a multi disciplined IT environment, and diverse business
• Ability to work collaboratively with others
• Flexible can do attitude, with a positive customer focus
• Able to work effectively to deadlines and prioritise efficiently.
• Focused on quality and attention to detail
• Ownership skills
• Excellent time management skills

 
Other Working conditions
 
Ability and flexibility to travel between sites. There will also be a requirement to participate in and support a rostered callout arrangement on a rotational basis.
 
Security 

Applicants must have, or be able to obtain, SC security clearance   

Location 

Fife, Scotland

Closing Date 

3 January 2019

All applications should be made online. If you experience difficulties please click here Recruitment correspondence is normally by email so please check your email account and spam folder regularly.