Service Delivery Generalist

Up to £40000 per annum
21 Jun 2018
02 Jul 2018
Manpower UK
Clearance Level
Job Type

Manpower is working in partnership with the world's leading independent, end-to-end IT services company, to provide outsourced IT solutions to a major UK public sector client. We are currently looking for a Service Delivery Generalist to join the team in London.

As part of a wider team supporting hardware and software infrastructure solutions, you will become a multi-skilled technician with the ability to cover a wide range of tasks in the day-to-day support of a new IT system.

Due to the nature of this role all applicants must hold valid DV security clearance.

This will be an interesting and varied role, with a range of responsibilities including:

  • Working within a culture of continuous improvement in line with ITIL standards
  • Creating and updating processes and work instructions accordingly
  • Recording incidents as 1st Line Support and where possible completing first time fixes
  • Resolving incidents through 2nd/3rd Line Support using remote tools

Candidates should have experience in the following products/technologies:

  • Active Directory
  • Desktop Support
  • Anti-virus Suites
  • Server and Storage Technologies

You should be a self-starter with good interpersonal and customer liaison skills. You will have the ability to work in close co-operation with customers and staff and be flexible to changing business requirements.

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