Problem Analyst - SC Cleared

Milton Keynes
06 Jun 2018
04 Jul 2018
Levado Francis
Clearance Level
Job Type
Problem Analyst - SC Cleared

Looking for an SC cleared Problem Analyst to work with our client in Milton Keynes. The successful candidate will have full responsibility of managing all Problems throughout the life-cycle of the investigation.

As the Problem Analyst, your main responsibilities will include;

  • Drive and control Problem Management investigational activities
  • Ensure problem records are kept up to date with clear concise information which easily explains what current investigational steps are talking place
  • Identify areas of Service Improvement for the customer and the Problem Management process
  • Sound understanding of trend analysis.
  • Support Problem Manager with investigations and co-ordination for ALL problem investigations
  • Responsible for the Known Error Database and all submissions
  • Produce RCAs within agreed OLAs and submits to Problem Manager for review

Experience required as the Problem Analyst includes:

  • Extensive problem management experience in a multi-disciplined technical department
  • Experience in trend analysis and proactive problem management
  • Excellent Excel and analytical skills

Desired Qualifications:

  • SC clearance
  • ITIL Foundation
  • ISEB ITIL Problem Management practitioner or higher

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

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