Service Delivery Manager - SC Cleared

3 days left

29 May 2018
26 Jun 2018
Ryan Hutton
Clearance Level
Job Type

Service Delivery Manager - SC Cleared

I'm currently recruiting for a Service Delivery Manager to work on an initial 3 month contract based in central London. This is working with a leading systems integrator in conjunction with a financial services company. The role will be working in a SC Cleared environment.

Key Skills;

* Customer facing
* Security Patching
* Technical Server skills.
* ITSM and SIAM competency.
* Change Management.
* Security vulnerability analysis and resolution.

Key responsibilities

  • Generation of Service Improvement proposals.
  • Change Management ownership.
  • Service Transition.
  • Gap analysis of Contract vs Actual Security Patching status, and owning corrective actions.
  • Configuration Management and improved MI.

Key Performance Indicators

  • Service performance meets service level agreement (SLAs).
  • Service availability, continuity, security & capacity.
  • Delivering to cost budget.
  • Improving efficiency target.
  • Customer satisfaction.
  • Account / Sales growth targets

Service Delivery Manager - SC Cleared

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

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