Service Delivery Manager - SC Cleared

3 days left

Recruiter
Location
London
Salary
Negotiable
Posted
29 May 2018
Closes
26 Jun 2018
Ref
50192584
Contact
Ryan Hutton
Clearance Level
SC
Sector
Banking
Job Type
Contract

Service Delivery Manager - SC Cleared

I'm currently recruiting for a Service Delivery Manager to work on an initial 3 month contract based in central London. This is working with a leading systems integrator in conjunction with a financial services company. The role will be working in a SC Cleared environment.

Key Skills;

* Customer facing
* Security Patching
* Technical Server skills.
* ITSM and SIAM competency.
* Change Management.
* Security vulnerability analysis and resolution.

Key responsibilities

  • Generation of Service Improvement proposals.
  • Change Management ownership.
  • Service Transition.
  • Gap analysis of Contract vs Actual Security Patching status, and owning corrective actions.
  • Configuration Management and improved MI.

Key Performance Indicators

  • Service performance meets service level agreement (SLAs).
  • Service availability, continuity, security & capacity.
  • Delivering to cost budget.
  • Improving efficiency target.
  • Customer satisfaction.
  • Account / Sales growth targets

Service Delivery Manager - SC Cleared

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

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