We require a customer engineer to work with our client in Welwyn Garden City.
The engineer will be required to do floor walking, to approach users and offer assistance, and will be expected to troubleshoot and help with a wide range of IT queries including help with laptops, video conferencing, network and Wi-Fi connections.
The following attributes are necessary:
- Experience working directly with customers/end users (this experience could be in an IT environment or previous work in retail/customer service)
- Experience with troubleshooting & operation of video conferencing equipment (Cisco equipment is on site)
Also helpful but not required:
- Hardware knowledge of HP laptops
- Knowledge of Windows 7 & 10
Essentially we are looking for someone with a good all round knowledge of IT, who is from a customer service background and is comfortable approaching users and dealing with any number of questions.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age