Deskside Support

Location
London
Salary
£180 - £210 per day
Posted
20 Apr 2018
Closes
18 May 2018
Ref
20.04. D-JZE
Contact
Jonathan English
Clearance Level
None / Undisclosed
Job Type
Contract
Deskside Support Engineer
London based
3 Months initially
Daily rate - £180 - £210 per day

We have an excellent opportunity, with a great client, for a Deskside Support Engineer. You will be working with a global leader on a great project.

Key Skills & Experience:
* Ideally minimum 5 years experience as Technical Support Engineer.
* Ideally minimum 1 year experience of supporting Executive level users.
* Must be able to demonstrate working under pressure and dealing with a difficult situation.
* Experience of multiple vendor equipment.
* Willingness to go the extra mile to ensure End user satisfaction.
* Confident and approachable personality.
* Smart appearance - to be the face of the organisation in front of the customer.
* Ability to communicate at various levels, both face-2-face and over the phone.
* Able to work on own initiative and be part of a geographically dispersed team
* Experience in supporting VIP Users in an Executive Function.

Technological skills required:
* Setup and testing of VC equipment including using bridging application.
* Diagnosing faulty VC equipment.
* Preventative maintenance on VC equipment.
* Very good knowledge of supporting Apple devices including iPads and iPhones - Inc. Setting devices up.
* Cable management - to ensure quality of work and traceability.
* All round desktop and laptop support in a corporate environment.
* Printer support - Hands on to change waste toner cartridges and toners, diagnose faults on standalone printers and installation of new devices.
* Supporting Windows O/S, Supporting Windows in a Domain and Network Environment. Supporting Microsoft Email Clients, Microsoft Office Products, Office 365.
* Basic IP telephony support.
* Testing equipment, checking firmware levels and flashing devices where required.
* Responding to demanding SLA's and going above and beyond when required ensuring the job is done as best as possible.
* Call management within call logging tool and support documentation updating is a must to ensure continuity of service for client.
* Liaising with Client building management and 3rd parties where required for installations and repairs.

This is a fantastic opportunity to work with a great client. If you are looking for the next exciting step in your IT career apply now for your CV to reach me directly and we will respond as soon as possible.


LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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