Service Delivery Manager

Location
Cheltenham
Salary
£300 - £600 per day
Posted
04 Apr 2018
Closes
02 May 2018
Ref
LKH2089
Contact
Leo Howard
Clearance Level
DV
Job Type
Contract

SERVICE DELIVERY MANAGER

Currently looking for Service Delivery Managers to work on a contract basis for our government client in Cheltenham.

Role/Responsibilities:

Service Management

  • Maintain high performing service support functions for applications
  • Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
  • As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed


Key Skills

  • A passion for Service Improvement
  • Experienced Service Management professional
  • Previous experience as a Team Lead or demonstrable experience in leading virtual teams
  • Experience of managing 3rd parties and 3rd party delivered services
  • Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
  • Expert knowledge of ITIL disciplines

ROLE UTILISES DV CLEARANCE

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