IT Service Desk Analyst
IT Service Desk Analyst (24/7 shift role)
Due to ongoing operational requirements and the need to expand our business-critical systems, the CSC required further staff in this key function
Your main task will be to provide 1st line IT support for the CSC. You'll be the first point of contact for all users, who will contact you via phone and email. You will log tickets on our service management tool and route them to the correct resolution team being sure to follow ITIL processes. Where possible, you'll resolve issues straight away whilst always providing a helpful, accurate service and championing customer service values to our customers.
Previously, you've worked in a customer service role, ideally with call/ticket management systems. You'll have developed an excellent telephone manner and possess a high standard of written English. You demand the best from yourself and your colleagues and have a natural desire to promote impeccable service and standards. Now you're looking for a new challenge where you can learn and grow your skills continually in a best practice environment all while contributing to public safety.
To join us, you must be punctual and reliable, with a keen eye for detail. A good knowledge of IT is an advantage. If you're friendly, helpful and team-focussed, we'll give you 1st class training. Clear communication is key in this role as is the ability to deal with the majority of helpdesk tickets yourself.
Please note you'll be working 12 hour shifts on a 24/7 shift-based rota and that this role requires candidates to undergo SC and MV security clearance.