IT Service Support Officer

Gateshead, Tyne and Wear
£18,000 - £35,000
09 Feb 2018
09 Mar 2018
Clearance Level
Job Type

Role Title: IT Service Support Officer

Reference: 5D0025

Salary: £18,000 - £35,000

Grade: Analyst

Location: Gateshead

Team: Digital Services

Directorate: Development

Recruiting Manager: John Brown

Contract: Permanent

Closing Date: COP, Friday 23 February 2018

Homes England is the new national housing agency, recently launched to play a major role in fixing the housing market and enabling delivery of homes that our country needs.

Homes England brings together land, money, expertise, and planning & compulsory purchase powers, with a clear remit to facilitate delivery of sufficient new homes, where they are most needed, to deliver a sustained improvement in affordability. We work locally in individual communities to help meet local priorities.

We invest mostly in building new homes, but also in creating employment floor space and other community facilities, in cities, towns and villages across the country. The homes we fund include affordable homes for rent and sale, and homes for rent or sale at market prices. Our investment helps build around half of all new homes built in England each year. It also helps increase local growth by creating jobs and supporting businesses.

We own public land, which we sell to house builders and others. This is one of the ways in which we overcome barriers to development and help increase the speed with which house builders can build new homes.

We also regulate social housing providers (mostly housing associations) in England. We do this to protect social housing assets - making sure that social homes remain available to tenants, and that the taxpayers’ investment in those homes is protected.

Homes England is an executive non-departmental public body, sponsored by the Ministry of Housing, Communities & Local Government.

Homes England was launched by the Secretary of State on 11 January 2018. Homes England is the trading name of Homes and Communities Agency. To find out more about what we do please visit:

Please ensure your supporting statement includes evidence of how you can demonstrate the competencies detailed in the Role Profile.

You will work as part of a team to provide exceptional support, primarily via the Service Desk, in person and with visits to other Homes England offices. Providing high quality first and second line support, your core skills should include the following: Windows 7, Active Directory, Microsoft Exchange and Microsoft Office 2010 as well as Microsoft Lync 2013. The ideal candidate will have excellent communication skills with good problem solving ability. This is a fantastic opportunity for a customer focussed support specialist to join a busy team in a varied role offering the opportunity to work for a national government organisation.

Candidates will ideally hold CTC or SC Security Clearance or be willing and able to undergo the clearance criteria. The CTC Clearance process involves the following mandatory stages: Baseline Personnel Security Standard (BPSS), Departmental / Company Records Check, Security Questionnaire, Criminal Record Check and Security Service Check. On completion of the vetting process, the information collected is assessed and a decision made to refuse or approve a CTC Clearance. Gaining CTC Clearance will normally require you to have been a resident in the UK for a minimum of 3 years.

For further information please press apply button below: 

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