Service Support Wrap Design Manager

Location
Bath, Somerset
Salary
Market rates [negotiable]
Posted
02 Feb 2018
Closes
16 Feb 2018
Ref
SECJOB-COR00000S-PM-C
Clearance Level
SC
Job Type
Contract

Service Support Wrap Design Manager

Location: South West England

Duration: 2 Months [initially]

EXCLUSIVE OPPORTUNITY: Sopra Steria is currently recruiting for a Service Support Wrap Design Manager to join a new team, based on site at a key Government client in the South West of England.

The team will be involved in providing a solution to deliver secure access to information services for users across various locations in the UK and overseas, providing a configurable network that has a single sign-on.

This contract is for an initial two months, with the option to extend for at least another six beyond that.

On client’s instructions, due to the urgency, nature and length of the assignment, the successful candidate must have current security clearance to a high level.

KEY RESPONSIBILITIES / ACCOUNTABILITY:

  • Analysing and agreeing on the service support solution for each of the legacy service support contracts.
  • Liaising with customers and stakeholders to identify their service requirements and shape the service wraps.
  • Investigate and undertake analysis on how to improve existing service support provisions.
  • Summarise technical service wrap principles in an easy to understand manner.
  • Write technical reports to summarise findings.
  • Cover the concept, specification and development of any new components.
  • Document the functionality of the components of the service wrap.
  • Identify new processes to drive quality, efficiency and value for money.
  • Communicate effectively with clients and stakeholders.
  • Plan effectively to ensure service support wrap design is delivered on time and to standard.

ESSENTIALS SKILLS

  • Interviewing skills, ease in talking to stakeholders about their needs, asking the right questions to elicit essential service requirements information.
  • Analytical skills, ability to critically evaluate the information gathered from multiple sources.
  • Organisational skills, strength in working with a range of information gathered during elicitation and analysis, and the ability to cope with rapidly changing information.
  • Communication skills to communicate information effectively to both technical and non-technical stakeholders.
  • Writing skills, ability to communicate information effectively to management, project, technical staff and other stakeholders, and to produce required technical documentation.
  • Confidence to present technical and programmatic briefings to senior MOD stakeholders.
  • Have a strong customer focus, willingness to take ownership, and work at pace.

DESIRABLE SKILLS

  • Have a good understanding from a technical perspective of military deployed CIS and associated CIS infrastructure.
  • Have proven experience in service support wrap design.

On client’s instructions, due to the urgency, nature and length of the assignment, the successful candidate must have current security clearance to a high level.

There are no agencies working this requirement, please contact me directly.

The post holder will work through Sopra Steria Recruitment for Sopra Steria, a European leader in digital transformation, providing one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services.

2017 Winners of the APSCo Awards for Excellence for Recruitment Company of the Year £50m+ Turnover

 

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