Project People

Service Design Manager

Location
Berkshire
Salary
Salary plus benefits
Posted
16 Jan 2018
Closes
13 Feb 2018
Ref
LS/PP/ServDesignPerm
Contact
Leanne Summers
Clearance Level
None / Undisclosed
Job Type
Permanent

Service Design Manager - ITILv3 - Telecoms - Permanent - Berkshire.

A leading mobile telecoms company is searching for a Service Design and Transition Manager with ITILv3 to join their team in Berkshire on a permanent basis.

Role:

  • Engaging effectively with the shareholders.
  • Anticipating shareholder requirements and needs.
  • Managing a shared roadmap.
  • Monitoring service KPIs and reporting to shareholders.

Skills Required:

  • Significant industry experience.
  • ITILv3.
  • Detail technical knowledge or telecommunications solutions.
  • Experience of cross-functional working and the ability to demonstrate a collaborative approach with regards to building key relationships across the business and with external partners.
  • Strong influencing skills across all levels of business.
  • Excellent written and verbal communications skills with both technical and business orientated stakeholders.
  • Good technical understanding of the RAN environment.
  • Understanding of operational environments including across the service management lifecycle (strategy, design, transition, operations and Continuous Service Improvement).

Responsibilities:

Leadership:

  • Responsible for leading, planning and coordinating service transition activities across functions, projects, suppliers and service teams
  • Responsible for developing and maintain stakeholder relationships including those within the company, MSPs and Shareholders. Actively improves communication and relationships across the business and our wider ecosystem
  • Responsible for owning and leading the Transition Planning and Support strategy, framework and process. Drives continuous improvement and ensures that it remains both efficient and effective
  • Responsible for maintaining and monitoring progress for service transition changes, issues, risks and deviations; including tracking progress on actions and mitigation of risks
  • Applies Service Design and Transition domain expertise to provide advice and guidance to internal and external colleagues
  • Accountable to review and report upon all service transition activities, including maintenance and integration of plans for specific service transitions
  • Manage the performance of your team, driving high performance by setting stretching and challenging objectives. Continually review these and provide feedback on an on-going basis
  • Be a true service provider - understand your customers needs and encourage your team to deliver a great service internally and externally
  • Identify and develop talent within the wider Operations Team. Develop, support and coach staff to shine
  • Provide feedback and recognition across the whole organisation

Service Design and Planning:

  • Accountable for working with stakeholders to define, document and agree operational requirements for new or modified services, documented within service design packages
  • Accountable for preparation activities for service transition, including assurance of shareholder/supplier activities
  • Responsible for providing good-quality knowledge and information about services and service assets

Service Testing:

  • Accountable for planning and designing tests that validate services have been built against design specification
  • Accountable for evaluating test exit criteria and test exit reports
  • Responsible for ensuring that policies, processes and procedures are in place to protect the live operational environment
  • Responsible for ensuring there are efficient repeatable mechanisms for building, testing and deploying services and releases

Deployment and Early-life support:

  • Accountable for leading early life support activities during service transition into live operations
  • Accountable for leading verification of deployment to ensure it achieves stakeholder requirements specified in the service design package without unexpected impact to other services
  • Accountable for leading the post implementation review and facilitating the agreement to close deployments

Continuous Improvement:

  • Responsible for seeking feedback from wide range of stakeholders. Using this to improve themselves, their function, systems and processes and the company as whole
  • Responsible for supporting improvement to cross functional working

To apply please send your CV to leanne.summers@projectpeople.com.

Project People is acting as an Employment Agency in relation to this vacancy.

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