3rd Line Server Engineer

£269 - £270 per annum
10 Jan 2018
22 Jan 2018
Isabelle Gaby
Clearance Level
Job Type

3rd Line Server Engineer

I am currently recruiting for a 3rd Line Server Engineer who will be working on a 3 month contract based in Basingstoke for a Large IT Service Provider in conjunction with the Defence sector.

Key Performance Indicators:

  • Feedback from customers, Project Manager, Service Lines etc. * Proven track record working with product authority and external vendor support teams. * Proven track record of problem resolutions. * Successful solution designs implemented. * Evidence of sharing and re-use of knowledge. * Successful definition, implementation and conformance to processes. * Service level requirements met. * Response and resolution to escalated issues in a timely manner. * Problem ownership demonstrated. * Meets project deadlines and costs within own scope of responsibility. * Successful track record of leading small projects. * Successful track record of working with third parties. * Contribution to product forums and working parties. * Up to date personal learning plan available.

Mandatory Skills Required:

Technical 3L Support and troubleshooting skills in VMware, Server 2012 R2, Active Directory, PKI Solution, RDS, Enterprise Management suite (SCOM, SCCM, SCVMM, SCSM, Service Portal, Sol) and Solarwinds. SC Clearance with 4 years before it expires. This is required to allow it to be shared with HO to gain HO SC clearance

Skills Required: DV Clearance / SC Clearance

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age