Incident Analyst

Recruiter
Location
Staines
Salary
Market Rate
Posted
17 Nov 2017
Closes
15 Dec 2017
Ref
50173138
Contact
Ross Stevenson
Clearance Level
None / Undisclosed
Job Type
Contract

Incident Analyst

Contract

6 months initial

Staines

Based in Staines the global well known client is looking for an Incident Analyst to start ASAP on a contract basis

As the Incident Analyst you will take the lead with support teams and third parties to investigate incidents and take recovery actions to restore service as rapidly as possible .The Incident Analyst will aslos capture and understand business impacts to determine priority and approach to resolution of incidents

Incident Analyst required skills:

  • Set up and lead teleconferences with support teams, coordinating action plans and documenting steps to resolution
  • Provide written and verbal communication to stakeholders, giving clear, accurate and concise progress updates in a timely fashion
  • Ensure incidents are fully documented within the reporting system, providing a clear audit trail of activities and decisions
  • Work hand-in-hand with problem management, providing information and updates to support root cause investigations and mitigating actions
  • Organise and run post incident reviews, logging actions to improve processes and information to reduce the risk and impact of future incidents Identify actions to mitigate and avoid further incidents, and ensure these are progressed as appropriate
  • Ensure incident activities are managed within prescribed OLAs, for example mean time to repair, communication updates etc

If you are interested in this position then please send through your CV ASAP. If you do not hear from us within 3 working days, then please take this as your application not being progressed this time round, however we will keep your CV on file if we get anything suitable in future. Unfortunately, due to the high volume of responses we are unable to respond to all applications.

Incident Analyst

Contract

6 months initial

Staines

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

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