PLM Business Support Engineer

Competitive hourly rate
14 Nov 2017
12 Dec 2017
Marcus Beresford
Clearance Level
Job Type

PLM Business Support Engineer required to provide user support for a large user base working in an engaging, diverse engineering environment undergoing the adoption of a new PLM/PDM toolset across a multi-national context.

Typical activities will include:

* Provide support and guidance for the use of PTC's Windchill PLM Software.

* Act as a focal point to resolve day-to-day user technical tool issues and manage their resolution in a timely & effective manner.

* Deliver formal classroom training & one-to-one coaching within different Engineering communities across the company's site locations.

* Support the creation & update of processes affected by the implementation and guidance to Users on the new ways of working for Document, Part and Change Management topics.

* Offer guidance and best practice to ensure users are able to work optimally.

* Carry-out various business software administration tasks.

* Provide technical support input for future tool developments in line with evolving business requirements & practices and carry out user acceptance testing.

The successful candidate will have the below skills/experience:

* Experience of working in a user support environment for an IT Project.

* Appreciation of Engineering related PDM/PLM functions (CAD, Configuration Management, Product Data Management, Change Management).

* Strong end-user interaction and communication.

* Technically minded and confident able to conduct technical dialogue.

* Previous experience of delivering training would be an advantage.

* Ability to operate as a team player.

* Natural problem solving ability and very good attention to detail.

Candidates must be willing to undergo the security vetting procedure.

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