PLM Business Support Engineer

Location
Stevenage
Salary
Competitive hourly rate
Posted
14 Nov 2017
Closes
12 Dec 2017
Ref
1146239
Contact
Marcus Beresford
Clearance Level
SC
Sector
Engineering
Job Type
Contract

PLM Business Support Engineer required to provide user support for a large user base working in an engaging, diverse engineering environment undergoing the adoption of a new PLM/PDM toolset across a multi-national context.

Typical activities will include:

* Provide support and guidance for the use of PTC's Windchill PLM Software.

* Act as a focal point to resolve day-to-day user technical tool issues and manage their resolution in a timely & effective manner.

* Deliver formal classroom training & one-to-one coaching within different Engineering communities across the company's site locations.

* Support the creation & update of processes affected by the implementation and guidance to Users on the new ways of working for Document, Part and Change Management topics.

* Offer guidance and best practice to ensure users are able to work optimally.

* Carry-out various business software administration tasks.

* Provide technical support input for future tool developments in line with evolving business requirements & practices and carry out user acceptance testing.

The successful candidate will have the below skills/experience:

* Experience of working in a user support environment for an IT Project.

* Appreciation of Engineering related PDM/PLM functions (CAD, Configuration Management, Product Data Management, Change Management).

* Strong end-user interaction and communication.

* Technically minded and confident able to conduct technical dialogue.

* Previous experience of delivering training would be an advantage.

* Ability to operate as a team player.

* Natural problem solving ability and very good attention to detail.

Candidates must be willing to undergo the security vetting procedure.