ITIL Service Improvement Manager
Our client require a DV cleared service improvement manager to establish and manage a continual service improvement (CSI) process, covering all IT Live Service and Transition areas within the organisation. This will include:- Running regular CSI boards - Ensuring CSI initiatives are correctly triaged, planned and benchmarked - Provide support to those running CSI initiatives. To establish a professional CSI process within the organisation, based on the ITIL framework and in-line with processes run in other partner organisation departments. This will include:- Full documentation of process and policy- Production of Terms of Reference for those involved in the process, and carrying out any training or briefing sessions required- Production and management of a CSI register- Production of a benchmarking framework, to enable staff to benchmark processes, capabilities etc in a consistent manner - To ensure the process also acts as an effective ITSM process and capability governance board - Production of monthly reporting to senior management board -Management of regular CSI board meetings. Essential/desirable skills: Experience in the management or support of a formal CSI process, ITIL to at least an intermediate level. DV Clearance will be utilised as part of the role.