System Administrator

Reading, Berkshire
Excellent salary and benefits
10 Oct 2017
07 Nov 2017
Clearance Level
Job Type

Job Title
Senior System Administrator 3-IT

Organization Name
 PDIT Oracle RightNow Cloud Operations
Department Description
 As a Systems Administrator within the Cloud Operations team your role will be to administer the Oracle RightNow CX SaaS Service Cloud Infrastructure with the purpose of high availability, high performance and great customer experience. You will also maintain and improve systems monitoring, contribute to our DevOps and other tools and introduce new technologies when appropriate. You will participate in the global follow-the-sun 24/7/365 model delivering over 100 billion platform transactions weekly.
Brief Posting Description
 Administer the Oracle RightNow CX SaaS Service Cloud Infrastructure as a Systems Administrator within the worldwide Cloud Operations team in a fast-paced, leading edge database/applications company.
Detailed Description
 ·       Perform shift coverage administering the Oracle RightNow CX SaaS Service Cloud Infrastructure
·       Fulfill requests from internal and external customers surrounding the management of CX Platform within applicable Service Level Objectives
·       Contribute to the RightNow DevOps Toolchain through python/php and bash scripts
·       Follow standard operating procedures and policies in administering the CX Platform
·       Execute approved changes during change windows
·       Recommend and execute modifications to Linux systems in order to improve efficiency, reliability, and performance
·       Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of servers and applications within CX platform
·       Coordinate with network engineering, business application and database administration functions to ensure availability, reliability and scalability of Linux systems to meet business demands
·       Develop and maintain in-house infrastructure documentation
Job Requirements
 Required Knowledge, Skills, Abilities, and Background

·       A detailed background check will be conducted in order to obtain UK security clearance which is also required for this role.

·       College diploma or university degree in the field of computer science and/or 5+ years equivalent work experience

·       Specific knowledge of RedHat, CentOS or Oracle Linux platforms

·       Experience installing, configuring, and maintaining Linux, Linux services, and Linux networking

·       Familiarity with TCP/IP protocols, firewall management, and database administration

·       Ability to conduct research into Linux issues and products as required

·       Systems troubleshooting experience

·       LAMP Administration experience within a mission critical environment

·       Working technical knowledge of coding using Python and shell scripting

·       Application support experience with MySQL

Required Personal Attributes

·       Strong understanding of the organization’s goals and objectives

·       Good written and oral communication skills

·       Good interpersonal skills

·       Ability to present ideas in business-friendly and user friendly language

·       Highly self motivated and directed

·       Strong attention to detail

·       Proven analytical and problem-solving abilities

·       Ability to effectively prioritize and execute tasks in a high-pressure environment

·       Strong customer service orientation

Additional Details
 Preferred Knowledge, Skills, Abilities, and Background

·       Certification(s) in a Linux administration in any distribution

·       Certification(s) in MySQL administration

·       Certification(s) in Networking

·       Prior experience in mission-critical support role

·       Prior hands-on experience with Java

·       Experience with Hadoop, Puppet or Graphite frameworks

·       Experience with Jenkins or other continuous integration environments

·       Experience with GIT

·       Experience with virtualization frameworks such as KVM

·       Experience working in a team-oriented, collaborative environment

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