SIMS Technical Support Advisor

Recruiter
Location
Leatherhead, Surrey, UK
Salary
Competitive
Posted
06 Oct 2017
Closes
26 Nov 2017
Ref
349281201
Clearance Level
None / Undisclosed, SC
Job Type
Permanent
Job Title: SIMS Technical Support Advisor
Location: Surrey
Term Time Only

Purpose of role:
The delivery of efficient and effective support for SIMS/FMS & Discover applications, as well as CAPITA ONE and Sure Start Centres

Top 4 Major Tasks and Activities:
  • Sustain effective relationships with schools, Surrey County Council and third parties
  • Maintain a high level of trust with customers and keep in constant communication from start to finish with all incidents in line with both the SLA and SDA
  • Maintain an effective relationship with the Service Desk and Data Management Team Leader
  • Keeping administrative systems up to date, including time recording, diaries and expense claims, in a timely and consistent manner.

Additional Key Accountabilities:
  • Maintain close working relationships with other teams.
  • Participate as an effective member of the Service Desk team, encouraging co-operation in all aspects of service delivery.
  • Sharing of knowledge, skills and experience to maintain, develop and improve the quality of service delivery.
  • Work with other teams, wherever appropriate, to ensure satisfactory outcomes, as well as development of new initiatives.
  • Monitoring emails and correspondence from both internal and external sources.
  • The ability to prioritise work to meet customer's requirements in line with the SLA and SDA

Key Outputs/Deliverables:
  • Effective resolution of customer needs under the SLA and SDA.
  • Sharing of knowledge, skills and experience to maintain, develop and improve the quality of service delivery.
  • Identify and highlight any amendments to processes and procedures to ensure customer needs are met and team members updated accordingly


Person Specification

Key Technical Skills:
  • Good communication and written skills
  • Ability to work as part of a team and with other teams
  • Methodical approach to work and attention to detail
  • Ability of working on own initiative
  • Current SIMS/FMS and Discover applications
  • Drive and self motivation
  • Good knowledge of Office 2007 and 2010
  • Good knowledge of Windows 8/10

Key Behavioural Competencies:
  • Sustain effective relationships with appropriate members of school staff and Surrey customers.
  • Demonstrate the Being Babcock behaviours and of Babcock 4S Quality Standards and Customer Care.
  • A thorough understanding of the use of ICT in the education sector.
  • Maintain a high level of trust with customers, and keep in constant communication from start to finish with all incidents in line with both the SLA and SDA
  • Maintain an effective relationship with the Service Desk and Data Management Team Leader and other teams within the business.

Key Analytical Skills and Challenges/competencies:
  • Participate as an effective member of the Service Desk team, encouraging co-operation in all aspects of service delivery.
  • Sharing of knowledge, skills and experience to maintain, develop and improve the quality of service delivery.
  • Work with other teams, wherever appropriate, to ensure satisfactory outcomes, as well as development of new initiatives.

Company/Industry Knowledge:
  • Commitment to Being Babcock values and the maintenance of high standards
  • Knowledge of SIMS/FMS and Discover applications used in schools and how they interface with other systems
  • Understanding of statutory reporting requirements
  • Keep abreast of CAPITA developments in relation to SIMS/FMS and DISCOVER applications
  • Attend any user group meetings and/or conferences as deemed appropriate

Qualifications:
  • A good general education
  • An awareness of ITIL standards and processes
  • A natural aptitude for IT
  • Good customer service skills

Security:
Offers of employment are normally subject to satisfactory references and any other required pre-employment checks. In certain circumstances, successful applicants will need to satisfy security clearance requirements

Company Information:
This company is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.'

Babcock is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please apply using the button below.

Please include a detailed CV with a full work history. Please also ensure you provide an explanation for any gaps in employment.

Due to the high level of response we normally receive, if you have not heard from us within 3 weeks please assume you have been unsuccessful on this occasion.

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Please note all CVs will be considered an expression of interest and an application pack will be sent out as per the Education process.

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