ITSM Remedy Consultant (NATO)

19 Sep 2017
17 Oct 2017
Natasha Brammer
Clearance Level
Job Type
Description of Business Environment:
The REMEDY SERVICE MANAGEMENT DEVELOPER is responsible for the administration and development of Remedy ITSM Tool Suite 8.X. The candidate will develop Service Management solutions that meet IT Service Management (ITSM) processes as described in the Information Technology Infrastructure Library (ITIL) 2011 framework. Focused responsibility is to optimize run book automation, SLAs and process implementation. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. The applicant must be fluent in English. The ability to speak French or Flemish is a plus.

Required Skills:
*Experience with a full life-cycle implementation of Remedy ITSM Tool Suite V8.1 with and strong application architectural and foundational knowledge of the Remedy Applications.
*Must have a holistic approach to ITSM Tool Suite 8.1 application development and be familiar with how the various modules work both together and separately.
*Proficient in customizing and implementing ITSM Tool Suite 8.1 Service Request Catalog (SRC) and request fulfillment modules. SRM experience is a positive.
*Involvement with integrating ITSM Tool Suite 8.1 with other ITSM tools including SRM, SCCM, SCOrch, SCOM.
*Desired extensive skill on ADDM, BMC Analytics, Atrium SSO, BPPM
*Strong interpersonal skills and be able to work independently as well as in a team environment. This includes working with clients to compile requirements for future application development cycles.
*Proficient in all ITSM Tool Suite 8.1 modules, specifically:
Incident Management
Problem Management
Change Management
Request Fillfilment
Service Request Catalog
Configuration Management
Knowledge management
*Strong working knowledge in the following areas within ITSM Tool Suite 8.1:
Queries, Forms and reports
Display Screens & Options
Link Files
Scripts, Wizards, Events & Triggers
Web Services
Administration (Roles, Tasks, Profiles, Groups, maintenance, etc.)
*ITIL 2011 Foundation certification and ITIL Intermediate certifications and Remedy Certification Training
*Bachelor's degree and 6+ years of related experience.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.