2nd Line Network Engineer

19 Sep 2017
17 Oct 2017
Gareth Bird
Clearance Level
Job Type
Our client are currently looking for an experienced 2nd Line Network Engineer to work on an initial 3 month contract at their site in Barlborough.

Applicants must have the following skills:

*At least 2 years' experience, working with network and security products in a technical capacity.
*Professional interaction at all levels (i.e. customer-facing, inter-departmental, third parties).
*Technical knowledge and exposure to at least one of - routing and switching, security, and/or wireless technologies
*Self-motivated and keen to develop on a technical development path
*CCNA & CCNP Accreditation
*Effective time management skills & ability to prioritise workload

The successful candidate will be responsible for the following tasks:

*Utilising experience and evolving technical ability to bring about resolution of technical incidents, service requests, changes or problems from customers relating to client "network and security" portfolio
*To deal with customer requests in line with Service definitions and SLA's
*To escalate incidents and requests to 3rd line resolvers or vendors in a timely fashion.
*Performing as an integral member of the T2 Networks team providing 24x7x365 service to clients customers
*Management of information relating to customer incidents or service requests, and the effective communication of progress of such events, to customers, colleagues and 3rd parties.
*Managing incidents and service requests for SPOC services, providing technical input and management of 3rd party.
*Adherence to client processes and procedures
*Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager
*To work effectively and productively with all client business units and 3rd parties to bring about timely resolution of technical issues
*Ability to lead by example and share knowledge to non-senior members of the team
*Ability to become a LTSE for customers when required.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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