Business Operation Support

Negotiable+ Bonus + Benefits
19 Sep 2017
17 Oct 2017
Sarah Turnick
Clearance Level
Job Type

Capita TRACS have an exciting opportunity available for a Business Operation Support to join our established and dedicated back office team. In this role, you will be responsible for administration and coordination of multiple client areas from start to finish about recruitment and contractual matters. The role of the Business Operation Support would suit an organised individual who can work to tight deadlines and is an excellent communicator.

Please note due to client restrictions all candidates must currently hold DV clearance or be willing to go through the clearance process.

Duties & Responsibilities:

Administration and Process

  • Monitor the recruitment processes closely at all stages and provide progress reports to the Recruitment Delivery Manager/ Client Resource Teams on a regular basis.

  • Act as the first point of contact for all queries regarding recruitment and induction process.

  • Ensure effective timely communication of new starter information is supplied to key stakeholders within the business.

  • Liaise effectively with external agencies and suppliers to meet business needs.

  • Audit and process all new starter documentation to ensure compliance and adherence to Capita Group Pre-Employment Screening Policy

  • Support resourcing function by updating recruitment systems and trackers.

  • New starter documentation - offers, ID/passport checks

  • New Starter on-boarding - new starter check-ins


  • Telephone and e-mail contact with new and existing contractors to provide a complete onboarding service, including requesting and chasing required documentation at all stages of the process.

  • Providing detailed information to new contractors to ensure that they are aware of contractual and invoicing procedures.

  • Establishing and maintaining a relationship with 2nd Tier consultancies regarding their contractors and rates.

  • Answering all contractor queries relating to contractual and payment issues and escalating where required to Payroll, Onsite and Management Teams. Providing an integral point of support to the on-site TRACS team

  • Responsibility for providing contractor information to the Payroll Team and updates as and when required, in order to maintain timely and accurate payment to contractors.

  • Telephone and occasional face to face contact with key client representatives to answer queries and provide ad hoc accurate MI as requested.

Reporting and analysis

Production of monthly MI in relation (but not limited) to the following:

  • Ad -Hoc, 2nd Tier Supplier reports detailing the amount to be paid to agencies each month, across each client location.

  • Timely escalation of any exceptions e.g. contractors on site without contracts or current documentation.

  • Responsibility for creating new processes and fully documenting procedures in respect of the new TRACS account to allow the team to grow and build a solid base. Facilitate working to the demanding deadlines and requirements of this particular client on a day to day basis.

  • Extensive use of Excel spreadsheets - electronic & manual process.

Skills and Experience


Intermediate Word, Excel and PowerPoint

Committed to customer service excellence

Excellent written and verbal communication

Strong analytical skills

Ability to prioritise and multitask

Attention to detail is key

Team spirit

Ability to work to tight deadlines

Ability to act as an Ambassador for TRACS

Positive, approachable and flexible attitude

Knowledge of the whole temporary recruitment life cycle

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