1st Line Support Analyst - Andriod/iOs Devices - SC/CTC Cleared

19 Sep 2017
17 Oct 2017
Helen Warham
Clearance Level
Job Type
Daily responsibilities will include:
● Receive, log and manage calls via telephone, email and customer portal
● Maintain an Asset Database and track changes
● Log all calls in the Service Desk Call Logging system (Jira)
● Maintain a high degree of customer service for all support queries and adhere to all service management principles
● Through Active Directory; create user accounts, reset passwords
● Escalate issues/unresolved calls with 2nd line support where problems cannot be resolved at a 1st line level

Experience and skills required
● Minimum 1 years' experience required
● Good knowledge of GMail, Google Calendars and Google drive
● Knowledge of Smartphones IOS & Android
● Excellent in-depth knowledge of Windows 8.1 & IOS operating systems (mixed estate to support)
● Good knowledge of MS Word/Excel/PowerPoint
● VERY clear verbal communication skills as 95% of user interaction is over the phone

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.