Desktop Support / 2nd line

£18.70 per day
18 Sep 2017
16 Oct 2017
Andrew Dempster
Clearance Level
Job Type
2nd line support engineer.
*Comprehensive support of all PC Support related IT issues and problems
*Escalate problems where necessary to Third Parties both Internal and External
*Respond to phone and face-to-face incidents reported to the team
*Interact with the onsite BT team and assist the resolution of network/voice faults in conjunction with all resolvers.
*All BT processes and procedures must be understood.
*Liaise with the central IT teams with regards to any issues impacting the infrastructure environment.
*Responsibility for ensuring the PCs at the DR site meet requirements, are documented and procedures created.
*Capture all workload activity via Remedy toolset.
*Plan and implement approved desk moves and changes.
*Provide management information on faults, incidents and changes that have affected the trading environment on a monthly basis.
*Maintain adherence to IT security practices, directives and recommendation as defined by the business (Control and GIS) and industry standards.

Experience Essential:

*Technical Experience supporting in a PC Support environment
*Windows XP and 7 support - 2nd line Outlook / Exchange support HP
*Hardware support - Desktops and Laptops Lenovo hardware support
*Blackberry support
*BES Administration
*ITIL understanding and experience of practice
*Experience with large desk move volumes
*Knowledge of VDI's
*Good communicator - both written and spoken
*Positive - Have a "can-do" attitude
*Able to embrace change
*Able to negotiate and influence where required

Desirable qualities:

*IPad / IPhone support
*ITIL foundation qualified

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

Similar jobs

Similar jobs