18 Sep 2017
16 Oct 2017
Leigh Cooper
Clearance Level
Job Type
My government client are looking for a CTC Delivery Manager with extensive experience in delivering CRM Strategies.

The candidate should have the following experience:
* Experience working with / has a strong understanding of Salesforce and its capabilities with several successful implementations (references required) in comparable organisations (Financial Institutions)
* Proven experience of delivering CRM strategies, practices and technologies used to manage and analyse customer interactions and data throughout the customer lifecycle
* Proven experience in supporting the business solution to improve relationships with customers, resulting in customer retention and driving sales growth
* Proven experience of delivering projects and products using appropriate agile project management methodology, with understanding of user-centred design practices for CRM, service and/or software development and learning and iterating frequently
* Proven experience in leading the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of multidisciplinary teams
* Demonstrable evidence of ensuring products are built to an appropriate level of quality for the phase (Discovery/Alpha/Beta/Live)
* Strong negotiation skills and the ability to influence external partners, stakeholders and customers to secure mutually beneficial outcomes
* Highly articulate and credible at a senior level, consistently delivering accurate reporting as to the current state of play with regard to the delivery of your stream/service
* To play a part in overall transition into Agile delivery.
* Active participant in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice
* A high degree of market awareness, with demonstrable experience of innovative approaches to procuring services and of managing relationships with suppliers.
* Experience working with other government departments on projects; utilising cross-government resources/guidance
* Experience of managing expectations and reporting to a wide range of internal departmental and cross-government stakeholders including those at a senior level
* General understanding of IT Infrastructure Management and Business & IT Support

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.