CRM SALESFORCE DELIVERY MANAGER

Location
London
Salary
Negotiable
Posted
18 Sep 2017
Closes
16 Oct 2017
Ref
094538
Contact
Leigh Cooper
Clearance Level
CTC
Job Type
Contract
My government client are looking for a CTC Delivery Manager with extensive experience in delivering CRM Strategies.

The candidate should have the following experience:
* Experience working with / has a strong understanding of Salesforce and its capabilities with several successful implementations (references required) in comparable organisations (Financial Institutions)
* Proven experience of delivering CRM strategies, practices and technologies used to manage and analyse customer interactions and data throughout the customer lifecycle
* Proven experience in supporting the business solution to improve relationships with customers, resulting in customer retention and driving sales growth
* Proven experience of delivering projects and products using appropriate agile project management methodology, with understanding of user-centred design practices for CRM, service and/or software development and learning and iterating frequently
* Proven experience in leading the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of multidisciplinary teams
* Demonstrable evidence of ensuring products are built to an appropriate level of quality for the phase (Discovery/Alpha/Beta/Live)
* Strong negotiation skills and the ability to influence external partners, stakeholders and customers to secure mutually beneficial outcomes
* Highly articulate and credible at a senior level, consistently delivering accurate reporting as to the current state of play with regard to the delivery of your stream/service
* To play a part in overall transition into Agile delivery.
* Active participant in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice
* A high degree of market awareness, with demonstrable experience of innovative approaches to procuring services and of managing relationships with suppliers.
* Experience working with other government departments on projects; utilising cross-government resources/guidance
* Experience of managing expectations and reporting to a wide range of internal departmental and cross-government stakeholders including those at a senior level
* General understanding of IT Infrastructure Management and Business & IT Support



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