3rd Line Desktop Support / Technical Assurance

Newcastle upon Tyne
£314 per day
18 Sep 2017
16 Oct 2017
Tom Truman
Clearance Level
None / Undisclosed
Job Type
Description of Role
* Maintain operational performance in order to meet agreed Service Levels
* Provide a Technical Assurance governance gate in which Operational Acceptance Testing (OAT) of application/infrastructure deliveries are undertaken prior to live implementation.
* Provide Technical Assurance around the support aspects of a solution. Ensuring that all documentation is accurate and provides the right level of detail and to enable the solution to be implemented and supported effectively, prior to live release.
* Ability to interact and converse with engineering and architecture teams around current and future solutions to provide where possible seamless transition of changes through the release cycle.
* Act as escalation points for Senior Management and Operation Support teams.
* Incident & Problem escalations.
* SME contact for support groups.

Role specific Technical Skill Sets Required
* App-V 4.6 or 5.x
* AppSense DesktopNow
* SCCM or SMS 2003
* Citrix XenApp 6.5 / XenDesktop / Citrix Provisioning Services
* VMWare / XenServer / Hyper-V Technology awareness
* General Windows OS Knowledge both Desktop and Server (XP/W2k3/W7/W2k8)
* Active Directory / DNS / DHCP / GPO's
* Exchange 2010 & Lync knowledge or exposure.
* General Network understanding

Desired Areas of Work Experience
* Min 2nd line support in a large desktop environment with exposure of SME related duties.
* Exposure/Knowledge of Discovery & Packaging areas.
* Exposure/Knowledge of test environments and product life cycle.
* Exposure/Knowledge of working closely with Architecture and Engineering groups as part of moving solutions into a production environment.
* Familiarity with ITIL based enterprise environments
* Common sense approach.

Essential Knowledge and Skills Required:
* Citrix Xenapp 5 and Citrix Xenapp 6.5 configuration and end user support.
* AppSense DesktopNow
* Software delivery technologies (SMS/SCCM/HPCA)
* Active Directory / DNS / DHCP / GPO's
* General Networking understanding from a Desktop 2nd line support perspective
* General Windows OS Knowledge both Desktop and Server (XP/W2k3/W7/W2k8)
* Understanding of technology in direct responsibility
* General understanding of related technologies
* Customer Service
* Candidates should possess Disclosure Scotland/current BPSS clearance or be willing to undertake appropriate security vetting to achieve
* Candidates should be UK national, no dual nationals should apply

Desirable skills and knowledge/certifications
* Any Microsoft/Citrix/VMWare certification
* Appsense Management
* App-V

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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