Cyber Security Change Management Coordinator ITIL CMDB ITSM

£50 - £55 per hour
15 Sep 2017
13 Oct 2017
Steve Balfour-Ackroyd
Clearance Level
Job Type

Cyber Security Change Management Coordinator - ITIL - CMDB - ITSM - Cyber - Contract - Belgium - €55 per Hour

Our client is looking for a Change Management Coordinator who must have experience of working in secure IT environments.

Key Responsibilities:

  • Collect requirements and produce change requests and coordinate their progress through Change Management lifecycle in collaboration with Service Providers Change Manager.
  • Oversee Service Provider to ensure maintenance and correct application of Change, Document and Configuration Management plans.
  • Will be required to ensure that ITIL best practices are considered in all activities within agreed Contract and Service Level Agreement with Service Provider.
  • Coordinates whole lifecycle (including preparation) of Change Requests (CRs) for NCIRC.
  • Coordinates with Service Provider to ensure delivery of Change Management Board (CMB) screening CRs and ECPs with business and all customer stakeholders' organisations.
  • Prepares reports and contributes to management reporting cycle and ensures Change and Configuration Management Service Level Targets (SLTs) are achieved.
  • Oversees and ensures Configuration Management Database (CMDB) for global enterprise and local test and reference systems is maintained correctly.
  • Oversees Service Provider to ensure management of and documentation control of Changes is maintained and that a quality output is provided.

Skills, Knowledge and Experience Required:

  • UK or NATO clearance with experience of working in secure IT environments.
  • Minimum of 3 years demonstrable experience managing CM environments.
  • Working understanding of project management principles and practices.
  • ITIL or equivalent qualifications or relevant experience.
  • Working knowledge of technologies employed in networks.
  • Experience of working within complex Government or Military organisations.
  • Experience of ITSM tools and their application / configuration for Change and Configuration management; Experience of working with BMC Footprints.
  • Knowledge of Cyber Security technologies, principle and practices.

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