Remedy Developer - Belgium

15 Sep 2017
13 Oct 2017
Melonie Tomlinson
Clearance Level
Job Type
Role - Remedy Engineer
Start - ASAP
Duration - 6 months
Location - Brussels HQ

Description of Business Environment:
The REMEDY SERVICE MANAGEMENT DEVELOPER is responsible for the administration and development of Remedy ITSM Tool Suite 8.X. The candidate will develop Service Management solutions that meet IT Service Management (ITSM) processes as described in the Information Technology Infrastructure Library (ITIL) 2011 framework. Focused responsibility is to optimise run book automation, SLAs and process implementation.
The applicant must be fluent in English. The ability to speak French or Flemish is a plus.

Required Skills:
Experience with a full life-cycle implementation of Remedy ITSM Tool Suite V8.1 with and strong application architectural and foundational knowledge of the Remedy Applications.
Must have a holistic approach to ITSM Tool Suite 8.1 application development and be familiar with how the various modules work both together and separately.
Proficient in customising and implementing ITSM Tool Suite 8.1 Service Request Catalog (SRC) and request fulfilment modules. SRM experience is a positive.
Involvement with integrating ITSM Tool Suite 8.1 with other ITSM tools including SRM, SCCM, Scorch, SCOM.
Desired extensive skill on ADDM, BMC Analytics, Atrium SSO, BPPM
Strong interpersonal skills and be able to work independently as well as in a team environment. This includes working with clients to compile requirements for future application development cycles.
Proficient in all ITSM Tool Suite 8.1 modules, specifically:
Incident Management
Problem Management
Change Management
Request Fillfilment
Service Request Catalog
Knowledge management
Strong working knowledge in the following areas within ITSM Tool Suite 8.1:
Queries, Forms and reports
Administration (Roles, Tasks, Profiles, Groups, maintenance, etc.)
ITIL 2011 Foundation certification and ITIL Intermediate certifications and Remedy Certification Training

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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