ICT Knowledge Analyst

City of London
15 Sep 2017
13 Oct 2017
Mustafa Miah
Clearance Level
Job Type

ICT Knowledge Analyst

Central London - DV Clearance - 6 to 12+ Months Contract

*** Candidates are required to hold DV Clearance before project commencement - We would recommend that candidates research this level of clearance before applying ***

Role Profile

An exciting opportunity has arisen for a talented ICT Knowledge Analyst to join a progressive team in Central London.

Reporting to the Knowledge Manager, you will be responsible for the day to day running of tasks involved in the Knowledge Management process.

You will be required to assist your Knowledge Manager to establish a professional Knowledge Management process, which will effectively underpin Service Operations and Service Management functions.

Please note the team will also report into the same member of staff as the ICT Service Managers.

Key Responsibilities:

  • Day-to-day supporting tasks; contributing, reviewing, publishing and retiring knowledge articles.
  • Working alongside process and support teams to capture and baseline knowledge base requirements.
  • Quality assurance of knowledge base content.
  • Producing and editing knowledge base articles.
  • Knowledge base CSI activities.
  • MI reporting and statistics work to assist management in decision making and planning.
  • Delivery of training to key stakeholders including project delivery teams, end users and Service Operations team on Knowledge Management tasks.
  • Candidate Profile

    To be considered we require you to possess the following skills and can demonstrate working experience of these areas within your CV:


  • IT Service Desk experience.
  • Producing Knowledge Manager processes and articles.
  • Producing and maintaining support documentation.
  • Implementing process improvements or CSI initiatives.
  • ITSM lifecycle knowledge and experience.
  • Desirable:

  • Project management experience.
  • Experience with HP Service Manager 9.
  • ITIL qualifications; Foundation and Service Operation Practitioner.
  • Location: Central London

    Duration: 6 - 12 Months Contract with the option for further contract renewals

    Daily Rate: Highly Competitive (dependent on level of experience)

    Are you interested??? Do you have the skills and experience we require???

    If the answer is yes to both questions, then please apply with your most recent copy of your CV (MS Word version), ensuring that dates of past work history is correct and up-to-date.

    Capita Resourcing welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

    Services offered by Capita Resourcing are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

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