Microsoft Dynamics AX Analyst

Location
Peterborough
Salary
Market Rate
Posted
22 Aug 2017
Closes
19 Sep 2017
Ref
MZH220817AX
Contact
Mike Hoare
Clearance Level
BPSS
Sector
Consultancy
Job Type
Contract
Microsoft Dynamics AX Analyst

The AX Solutions Analyst role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives.

- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
- Communicate changes, enhancements, and modifications - verbally or through written documentation project managers, sponsors, and other stakeholders so that issues and solutions are understood.
- Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.
- Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
- Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices.
- Develop and communicate training and documentation for end users, hold clinics as necessary, and other user-related activities.
- Develop and maintain user manuals and guidelines.
- Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
- Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues.
- Manage and/or provide guidance to junior members of the team
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Train end users to operate new or modified programs


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