Account Delivery Director

Market Rates Apply
22 Aug 2017
19 Sep 2017
Andrew Young
Clearance Level
None / Undisclosed
Job Type
My client urgently requires a Account Delivery Director to join a large delivery to transform a customer service operation.

The Account Delivery Director is the clients most senior delivery executive engaged with the Bid Team in winning the contract and the most senior delivery executive engaged with the Account Team in delivering the contract when awarded.

Skills Required:
> Experience in running large scale Cx and Back Office operations. 2,500+ fte
oMinimum 5+ years experience with Multi Region Footprint.
oPreferable 10+ years experience with Global Footprint at Senior Level.
> Experience in managing third party suppliers, operating in a Consortium structure, where consortium members deliver a significant share to the total deliverables/workload.
> Experience in delivering complex multi regional, multi partner transformations including managing people, process, technology and culture change.
> Has excellent knowledge of Customer Service operations including Command Centre, Virtual Contact Centre, Front Office and Back Office operations.
> Strong Service Oriented background delivering world class service metrics.
> Strong experience in managing Delivery P&L within budget and delivering YOY cost improvements.
> Experience of Managing in a regulated environment.
> Demonstrates Excellent client management skills.
> Strong Leadership skills - Management and decision making, Planning, Organizational, build high performing teams, workforce planning, utilization, productivity, resource planning and demand management.
> Commercial Awareness.
> Customer focus, experience in client delivery management, SLA reviews and governance.
> Experience in Pre-Sales/Bid work.
> Energy Sector experience preferred.

Additional Information:
> Will spend 50% of time client facing and 50% interfacing with other consortium members

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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