VTC Engineer

Location
Mons, Belgium (BE)
Salary
Negotiable daily rate
Posted
21 Aug 2017
Closes
18 Sep 2017
Ref
TI1225
Clearance Level
DV, NATO, SC
Job Type
Contract

VTC Engineer

LOCATION: Mons, Belgium

CLIENT: NATO

DURATION: 6 months with possible extensions

CONTRACT: Consultant

SALARY: Negotiable daily rate

WORK HOURS: Monday to Friday, normal working hours

CLEARANCE: NATO SECRET

TASKS

  • Performs 3rd level technical support for Operations, Exercises and the Static VIDEO MCU Backbone & other NATO VIDEO conferencing Equipment;
  • Performs remote fault diagnosis at Operational, Exercises & other NATO sites using the VIDEO Management System;
  • Carries out remote routine maintenance of Operations, Exercises and the static VIDEO infrastructure, management appliances and other NATO VIDEO equipment;
  • Update of directory tables;
  • Performs changes to the system documentation;
  • Perform backups and restores of VTC core devices; MCUs, Management Appliances, Session Border Controllers across a wide area network;
  • Directs the work undertaken by the site technician;
  • Performs remote fault diagnosis on Management servers, MCU's and Endpoints as required;
  • Assists the VTC Engineers with coordinating with sites for VTC elements centralisation, standardisation and best practices;
  • Creates and maintains of Standard Operating Procedures within the VTC Cell;
  • Performs and configures test scenarios within the NGCS Reference Facility, pertinent to the area of VTC and network configuration problem resolution;
  • Ensure a common understanding of the available toolsets and method of utilization within the centralised and distributed user base;
  • Investigating and proposing long term solutions to encountered equipment and configuration problems;
  • When required, conducts system acceptance testing within the VTC infrastructure.

REQUIREMENTS

  • A Higher Secondary education and completed intermediate vocational training in that discipline leading to a professional qualification or professional accreditation with 8 years' post related experience.
  • Four years' operation and configuration experience of Polycom VTC endpoints and MCUs;
  • Four years' operation and configuration experience of Tandberg / Cisco VTC endpoints and MCUs;
  • Intermediate operational and configuration knowledge of VTC management appliances such as; Real Presence Resource Manager, RMX MCUs, Distributed Management Application (DMA) 7000, Cisco MSE 8000;
  • Three years' experience with deployment and configuration of VTC solutions including MCUs, management appliances and endpoints;
  • Experience with device management monitoring tools such as nGeniusOne, Solar Winds, Intermapper, to include adding devices to be monitored, creating automatic reporting thresholds, identifying devices that aren't functioning properly;
  • Good knowledge of protocols and standards utilized in VTC and Unified Communications; SIP, TLS, H.323, H.245, H.239, G.711, G.722, Siren14, Siren22, and other similar standards;
  • Good knowledge in design, deployment and configuration VTC equipment integration with Unified Communications solutions such as Microsoft Lync or Cisco Jabber;
  • Familiarity with VNOC applications including Centralized Scheduling tools, Call Detail Record reporting tools and automated fault identification tools;
  • Proficient in utilizing Audio Video control solutions such as Crestron, Extron, AMX;
  • Ability to configure, optimize and diagnose VTC CODECs including Polycom Group Series, HDX models, Polycom VSX models, Tandberg MXP series and Cisco C series devices;
  • Ability to query VTC core devices such as management appliances, MCUs, Gatekeepers and quickly resolve customer issues including: scheduling conflict or failure, missing participants, poor audio or video, dropped calls, bandwidth provisioning;
  • Comprehension of Audio Video Matrix solutions;
  • Experience with deployment, testing and evaluation of communications gateway Session Border Controller; ACME Packet, Cisco CUBE, Cisco VCS Expressway and Polycom RPAD;
  • Good knowledge of TCP/IP protocols;
  • Good knowledge in troubleshooting TCP/IP related issues in a LAN and WAN environment ;
  • Practical experience in the implementation, testing and maintenance of modern communications, or information systems in a LAN and WAN environment;

DESIRABLES

  • It is desirable that the incumbent has the following experience/education:
  • Sound knowledge of communications protocols and practical experience of using diagnostic test equipment;
  • Commercial certifications; Security+, CCNA, Polycom CVE;
  • Familiarity with military voice and data systems;
  • Experience of related communications systems and techniques of ATM, TDM, Frame relay and MPLS;
  • Experience with integrating communications systems with Active Directory and PKI technologies;
  • Experience of preparing technical documentation and Standard Operating Procedures.
  • Demonstrable evidence in maintaining knowledge of advances in Information Technology;
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.