VTC Engineer

Mons, Belgium (BE)
Negotiable daily rate
21 Aug 2017
18 Sep 2017
Clearance Level
Job Type

VTC Engineer

LOCATION: Mons, Belgium


DURATION: 6 months with possible extensions

CONTRACT: Consultant

SALARY: Negotiable daily rate

WORK HOURS: Monday to Friday, normal working hours



  • Performs 3rd level technical support for Operations, Exercises and the Static VIDEO MCU Backbone & other NATO VIDEO conferencing Equipment;
  • Performs remote fault diagnosis at Operational, Exercises & other NATO sites using the VIDEO Management System;
  • Carries out remote routine maintenance of Operations, Exercises and the static VIDEO infrastructure, management appliances and other NATO VIDEO equipment;
  • Update of directory tables;
  • Performs changes to the system documentation;
  • Perform backups and restores of VTC core devices; MCUs, Management Appliances, Session Border Controllers across a wide area network;
  • Directs the work undertaken by the site technician;
  • Performs remote fault diagnosis on Management servers, MCU's and Endpoints as required;
  • Assists the VTC Engineers with coordinating with sites for VTC elements centralisation, standardisation and best practices;
  • Creates and maintains of Standard Operating Procedures within the VTC Cell;
  • Performs and configures test scenarios within the NGCS Reference Facility, pertinent to the area of VTC and network configuration problem resolution;
  • Ensure a common understanding of the available toolsets and method of utilization within the centralised and distributed user base;
  • Investigating and proposing long term solutions to encountered equipment and configuration problems;
  • When required, conducts system acceptance testing within the VTC infrastructure.


  • A Higher Secondary education and completed intermediate vocational training in that discipline leading to a professional qualification or professional accreditation with 8 years' post related experience.
  • Four years' operation and configuration experience of Polycom VTC endpoints and MCUs;
  • Four years' operation and configuration experience of Tandberg / Cisco VTC endpoints and MCUs;
  • Intermediate operational and configuration knowledge of VTC management appliances such as; Real Presence Resource Manager, RMX MCUs, Distributed Management Application (DMA) 7000, Cisco MSE 8000;
  • Three years' experience with deployment and configuration of VTC solutions including MCUs, management appliances and endpoints;
  • Experience with device management monitoring tools such as nGeniusOne, Solar Winds, Intermapper, to include adding devices to be monitored, creating automatic reporting thresholds, identifying devices that aren't functioning properly;
  • Good knowledge of protocols and standards utilized in VTC and Unified Communications; SIP, TLS, H.323, H.245, H.239, G.711, G.722, Siren14, Siren22, and other similar standards;
  • Good knowledge in design, deployment and configuration VTC equipment integration with Unified Communications solutions such as Microsoft Lync or Cisco Jabber;
  • Familiarity with VNOC applications including Centralized Scheduling tools, Call Detail Record reporting tools and automated fault identification tools;
  • Proficient in utilizing Audio Video control solutions such as Crestron, Extron, AMX;
  • Ability to configure, optimize and diagnose VTC CODECs including Polycom Group Series, HDX models, Polycom VSX models, Tandberg MXP series and Cisco C series devices;
  • Ability to query VTC core devices such as management appliances, MCUs, Gatekeepers and quickly resolve customer issues including: scheduling conflict or failure, missing participants, poor audio or video, dropped calls, bandwidth provisioning;
  • Comprehension of Audio Video Matrix solutions;
  • Experience with deployment, testing and evaluation of communications gateway Session Border Controller; ACME Packet, Cisco CUBE, Cisco VCS Expressway and Polycom RPAD;
  • Good knowledge of TCP/IP protocols;
  • Good knowledge in troubleshooting TCP/IP related issues in a LAN and WAN environment ;
  • Practical experience in the implementation, testing and maintenance of modern communications, or information systems in a LAN and WAN environment;


  • It is desirable that the incumbent has the following experience/education:
  • Sound knowledge of communications protocols and practical experience of using diagnostic test equipment;
  • Commercial certifications; Security+, CCNA, Polycom CVE;
  • Familiarity with military voice and data systems;
  • Experience of related communications systems and techniques of ATM, TDM, Frame relay and MPLS;
  • Experience with integrating communications systems with Active Directory and PKI technologies;
  • Experience of preparing technical documentation and Standard Operating Procedures.
  • Demonstrable evidence in maintaining knowledge of advances in Information Technology;
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.

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