SC Cleared - Technical Support Officer - ***inside ir35***

21 Aug 2017
18 Sep 2017
Leigh Cooper
Clearance Level
Job Type
To assist in the 1st, 2nd and 3rd line support of technical systems to a professional (ITIL certified) standard and to meet user requirements. Provide assistance in maintaining and upgrading technical systems in line with technical projects and aid the support of technical networks and infrastructure.
Providing mentoring and knowledge transfer to technical staff and training to users

Role Profile/Key Responsibilities

Installation, upgrading and support of technical hardware, operating systems, software and peripherals.

Provide support of the incident, problem, configuration and change processes which affects the infrastructure.

Demonstrate applications to the user(s) initiating roll - out following approval.

Day to day network management.

Train user(s) on the usage of applications and technical systems as required.

Conduct application support - (Bug Fixing) to include investigation and analysis of application issues, replicate issues on test systems and investigate database and/or code to identify faults and produce/ test proposed solutions.

Maintenance (Upgrades): Maintain currency with technological advancements and user requirements update, repair, modify and expand existing applications as per user requests in accordance with strategy and by accreditation requirements.

Prepare and draft documentation to include User requirements, Application Design, SRDs, RFCs and User manuals.

Provide technical advice and guidance to colleagues on software tools and applications.

Support of any other technical infrastructure as directed.

Resolve incidents in a timely manner.

Review RFC's in own section.

Build good working relationships with both internal and external partners.

Knowledge, Skills and Experience

* In-depth knowledge of IT hardware, operating systems, virtualized environments and software.
* In-depth understanding of IT languages, web technologies and software packages.
* Awareness of new technology and how they can benefit the business.
* Knowledge of ITIL guidelines.
* Excellent information technology skills in a wide variety of platforms.
* Analytical skills/ data interpretation skills.
* Organisational skills.
* Troubleshooting and methodical fault resolution skills.
* Ability to quickly learn and adapt to new technologies.
* Interpersonal and customer service skills.

* Knowledge of Project guidelines.
* Knowledge of Storage solutions.
* IP addressing and subnetting (IPv4 & v6) knowledge

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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