Experis IT

Global Business Consultant

16 Aug 2017
13 Sep 2017
martin ferguson
Clearance Level
None / Undisclosed
Job Type

Global Business Consultant

Canary Wharf, London

Competitive Salary + Benefits


Team Overview

The Global Business Consulting ("GBC") team provides industry leading pre-sales and post-sales support to Investment Banking, Asset Management, and Sell-Side Research clients. GBC work across the numerous financial applications that are created/supported by my client. The team helps provide a decisive competitive advantage in the marketplace.

Combining a strong understanding of finance and technology, the role focuses on consultative interactions with our clients to solve complex issues, optimise and integrate work-flow using financial applications, create value and trust, build specialist knowledge, and maximise growth opportunities.

I am seeking several Consultants to join the GBC team at the Consultant/Associate Consultant level.

Essential Responsibilities

  • Provide a high quality, consistent, end-to-end customer experience (both pre & post sales) in the use and interpretation of our products and data; this includes product demonstrations and client training conducted both on-site and remotely (phone & WebEx)
  • Construction of desktop workspaces and detailed Excel models that support client research and analysis activities
  • Responsible for maintaining a high level of satisfaction with clients and working to establish positive rapport
  • When not visiting clients, the consultant is expected to prioritise the remote support channels. This involves vigilantly supporting the 4 remote channels:
  • Consultancy phone-line
  • Resolving queries from clients via chat/email/contact us
  • Review sales opportunities with Account Managers and assigned salespeople
  • Liaise with and maintain consistent dialogue with Account and Sales teams to ensure a co-ordinated approach to value-added support services, with a particular emphasis on global investment banks and investment management firms
  • Provide customer feedback to management team
  • Consolidate customer feedback on data and products to Business and Product owners to influence product evolution toward best meeting client needs
  • Working with the technical teams to test and validate product installations

Additional Information

  • Moderate travel may be required
  • Occasional Weekend Coverage may also be required (compensated with in-lieu days)

Educational Qualifications & Knowledge

  • Bachelor's Degree in relevant subject (Business or Finance)
  • Preference for post-graduate qualifications (Finance or related area including study towards MBA, CFA, ACCA, CIMA, CAIA)

Work Experience & Skills

  • Prior experience in Investment Banking (M&A, ECM or DCM), Investment Management, or Equity Research
  • Excellent Excel modelling and data manipulation skills, gained from work within the financial services industry
  • Strong face to face presentation, written communication, and interpersonal skills
  • Familiarity with performance measurement
  • Expertise in one or more of the following platforms would be welcome: Eikon, Datastream, ThomsonOne, Deals Business Intelligence, VBA, Dealogic, CapIQ, Factset, SNL Financial, Bloomberg

Key behaviours

  • Humility, honesty, integrity and flexibility
  • Strong work ethic and ability to work collaboratively with a team of approximately 20 colleagues
  • Desire to share knowledge and skills with team-mates

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