MAJOR INCIDENT MANAGER

Location
Bracknell
Salary
Negotiable
Posted
20 Jul 2017
Closes
17 Aug 2017
Ref
LZL092758IM
Contact
Laura Lockett
Clearance Level
SC
Job Type
Contract
REQUIRED: MAJOR INCIDENT MANAGER
LOCATION: BRACKNELL
CONTRACT DURATION: 6 MONTHS INITIALLY

The Major Incident Manager works within the Incident and Alerts team.
The team work to an ITIL framework and require a suitably skilled Major Incident Manager. The role is office based and requires cover from 0700hrs- 1900hrs on a shift rota.
The Major Incident Manager is responsible for assessing business impact and taking ownership of severity 3/4/5 Major Incidents. They will engage across all teams in Service Operations to ensure the appropriate focus and resource is available to restore service to the customer in the quickest possible timeframes. Once assigned, the Major Incident Manager will manage and resolve all issues throughout the lifecycle of the incident.
The Major Incident Manager will also be the escalation point for the Incident Managers within the team and provide on the job training & knowledge sharing where possible.

The role includes communication within the business and to the customer on plans, progress and resolution of Major Incidents. Where appropriate, Post Incident Reports will be generated with the aim improving process and live service.

This is a busy role within a dynamic team. Training and support can be provided by the Senior Escalation Managers. We are looking for a pro-active person who is confident in their ability to work across a large organisation driving results for the benefit of our customer. This is a live support role required for the delivery of service to the Customer.

Skills - Mandatory:
Self-Starter.
*Major Incident Management experience.
*Pro-Active Team Player, who is flexible & adaptable to changing priorities.
*Comfortable working within a fast paced, pressurised environment.
*Ability to manage, prioritise & successfully execute multiple tasks & activities.
*Ability to build strong relationships with the Customer & other Resolver Groups to aid efficient resolution of Major Incidents.
*Demonstrate strong Customer Service Skills.
*Demonstrate negotiation & organisational skills.
*Possess good written & oral communication skills.

Skills - Useful:
A Service Support Background.
* Experience using Excel.
* ITIL Management Foundation Courses





Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.