Desktop Support Analyst

Location
Holyhead
Salary
£22 - £24 per hour
Posted
19 Jul 2017
Closes
16 Aug 2017
Ref
NLDSA980
Contact
Berry Technical 2
Clearance Level
SC
Job Type
Contract
*Desktop Support Analyst - initial 3 month contract - up to £24/ hour - Holyhead*

Security Clearance: The successful candidate must already hold an active SC clearance (this is essential)

We have an exciting opportunity to join one of our key clients in Holyhead (Wales) who are looking for a Security Cleared Desktop Support Analyst to join their team on a contract basis.

The successful candidate will be responsible for maintaining, supporting and implementing the desktop environments at a second line level to include fault fix, swap out of equipment and request fulfilment as required across the Group on a multiple site basis. You must have the ability and flexibility to travel between sites.

Key tasks and deliverables:
*Fault management and rectification across the Infrastructure.
*To give technical support of all desktop platforms to second line fix across the Group within the agreed performance criteria.
*Ensure Operational and Technical Documentation is maintained to agreed standards.
*Any other duties as deemed necessary to achieve department goals.
*To provide second line technical support through agreed Service Levels and Key Performance Indicators.
*Provide second line fault fix to agreed SLA's
*Provide second line request resolution to agreed standards and KPI's
*Maintain Desktop environments to agreed standards
*Maintain Operational and Technical Documentation to agreed standards
*Provide desktop application support where required
*Satisfied customer base.
*Provide excellent customer service to the end customer
*Provide organised and regular communication regarding calls to the end customer
*Demonstrate a strong team working capability and support colleagues

Essential skills and experience:
*Windows 7 and 10
*Support of mobile phone devices
*Basic networking skills
*Basic Windows server skills
*Hardware/software second line fault diagnosis

Key behavioural competencies:
*Customer focussed
*A confident and self-motivated team player
*Excellent people skills
*Excellent planning skills
*Comfortable working across a multi-disciplined IT environment, and diverse business
*Ability to work collaboratively with others
*Flexible can do attitude, with a positive customer focus
*Able to work effectively to deadlines and prioritise efficiently