Enterprise Solutions Partnership Ltd

Desktop Support (Level 2)

Gloucester, Gloucestershire
£35,000 - £40,000 + Benefits
19 Jul 2017
16 Aug 2017
ESP Level 2
Clearance Level
Job Type

Desktop Support (Level 2) - Must be SC Cleared or eligible to take –  Gloucester -  £35,000 - £40,000 + Benefits – Permanent


Keywords: -

Desktop Support Engineer, Desktop Support, Desktop Engineer, Desktop Services, Active Directory, Active Directory Engineer, Desktop Management, Desktop Support Management, ITIL Certification


Client: -

A Global systems integrator requires Desktop Support (Level 2) to be based in Gloucester, Gloucestershire to start ASAP.

Role: -

  • Must be SC Cleared or eligible to take
  • Providing remote and face-to-face technical support to users for various applications
  • Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
  • Maintaining accurate records of all issues with resolution and contact details.
  • Installation and routine maintenance of application software
  • Make continual improvements to procedures and documentation.
  • Automate work flows via scripting and active directory group policy.
  • Providing an effective interface between users and 3rd Party service providers supplying all necessary diagnostic information according to procedures.
  • Providing an effective interface between users and other support teams supplying all necessary diagnostic information according to procedures.
  • Ensuring technical queries not progressing are escalated.
  • Such other responsibilities that may be reasonably assigned from time to time.
  • Knowledge Transition of any new application from Project Teams and Business
  • Out of office hours support, if required


Candidate: -

  • Ability to remotely troubleshoot issues
  • Good communication and presentation skills
  • Worked in business/ client facing role
  • Highly driven, energetic, flexible, resourceful & ability to multitask
  • Hands on and detail oriented, with a strong ability to co- ordinate across different Geographies and with different stakeholders
  • Cross domain: clearly articulates problem statements to evolve solutions across domains.
  • Resilient and able to face and resolve conflicts
  • Experience in working with multivendor landscape.
  • Stakeholder Management, Troubleshooting, Analytical skills
  • Onsite work experience in support project
  • Prior experience to work in a multi-vendor environment
  • Functional Knowledge on utility industry
  • Knowledge on HPQC tool, testing methodology
  • Knowledge in ITIL foundation, ITIL Intermediate CSI, Six Sigma
  • Knowledge of Change Management and Organizational Design principles & Project Management skills.
  • Broad understanding of Distributed Systems technologies, Application infrastructure and Batch scheduling

Salary: -

£35,000 - £40,000 (depending upon level of skill and experience) + Benefits

Please contact craig.smart@enterprisesolutionspartnership.com discuss further.

All applications are welcomed by Enterprise Solutions Partnership Ltd from all relevant qualified candidates regardless of race, gender, age, disability or sexual orientation.


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