Service Introduction Director

City of London
£90000 - £100000 per annum
18 Jul 2017
15 Aug 2017
Neil Tovey
Clearance Level
None / Undisclosed
Job Type
Your background in Project management ideally in a satellite communication or telecoms environment and experience working in an audit / assurance / quality management role will be help you to take responsibility for assuring the operational readiness of products and services delivered by a variety of teams.

You will be working for a global provider of mobile satellite communications this is an opportunity to work at the very cutting edge of technology.

Key Responsibilities of the Job include:

The Service Introduction Director is accountable for assuring that new products and services are ready to operate. You will manage the team that is responsible for assuring the operational and commercial readiness of new products and services. You will hold the responsibility for providing final recommendation on the launch of new products and services into the production environment.
Provides assurance to the COO and to the wider Executive Team that all new products and services are ready for operation and commercial deployment when they launch
Manages a team of Service Introduction Managers who are assigned to work alongside development projects
Responsible for tracking and reporting on progress of product and service development projects towards a Commercial Service Introduction Review
Responsible for the Commercial Service Introduction Review Meeting

Skills Required
Degree or equivalent qualification in relevant technical/engineering subject
Previous experience working in a senior audit / assurance / quality management role in a technical organisation or function
Strong knowledge of Project Management methods (e.g. Agile, PRINCE2, PMP, etc.) working within a stage gated end to end process
Knowledge of IT Infrastructure Library (ITIL) best practice for Service Transition
Ability to influence and drive service improvements in an effective and persuasive manner
A practical, hands-on approach to problem solving with the ability to work effectively under pressure
International Travel may be required for short periods of time.
Desirable Knowledge and Skills:
Knowledge of Satellite communications technology and/or the telecoms industry
Previous experience of working within a quality assurance function
Strong oral and written communication skills with the ability to present ideas and defend decisions
Key Skills: Service Assurance, Manager, Product, Service, Audit, Assurance, Quality Management, Project Management, Agile, PRINCE2, PMP, ITIL, Satellite, Communications, Telecoms.

Salary - DOE negotiable

Location - Central London

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This is a Permanent Position.

Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

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