Intelligence and Demand Management Officer
Hackney is London's most diverse and dynamic borough. Stretching from the edge of the City, to the Queen Elizabeth Olympic Park, it is an area of rapid economic growth, particularly in the tech, media, fashion and other creative industries. Hackney has more green space than any other inner London borough, some of the capital's best schools, and first class transport connections, which combined with excellent local public services and a thriving arts, cultural and retail sector, are fast making it one of London's most popular areas to live, work and visit. The challenge for Hackney is to make sure that the borough's economic growth provides benefits for everyone who lives here, and to create opportunities that will transform the lives of local people.
The new integrated enforcement service has been formed following a cross cutting review of Enforcement Services and aims to deliver a joined up customer centric service that is both responsive to customer needs and also aims to prevent demand through adopting a strong Intelligence led preventative approach to service delivery. We are seeking an experienced individual with a sound knowledge and understanding of Crime, ASB prevention and reduction theories and well developed analytical skills are essential.
You will be directly responsible for undertaking daily scanning, collation and assessment of information and intelligence on a wide range of activities to brief operational teams in the Community safety, Enforcement and Business Regulation service. You will also need to identify demand Management issues such as peaks in customer demand, repeat complaints and service requests and bring these to the attention of service delivery managers to enable solutions and interventions to be formed. Further you will also need to ensure frontline teams and managers are well informed about service issues and prevention/compliance opportunities.
The post holder will be required to undergo security clearance (Counter Terrorism Check) and NPPV2 vetting to facilitate access to Police and other Partner data and databases.
At Hackney, we go that extra mile for our people; we offer a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. If you share our values and are ready to be part of our exciting journey please apply.
Please refer to the Job Description and Person Specification. It is essential that you attach a supporting statement, addressing how your skills, knowledge and experience would enable you to meet all aspects of the post, as indicated in the job description and person specification.
We are passionate about equal opportunities and welcome a diversity of talent to apply.
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