Enterprise Solutions Partnership Ltd

IBM IIB Support Consultant (Must be SC Cleared or eligible to take)

Location
Exeter, or Plymouth
Salary
£35,000 - £40,000 + Benefits
Posted
22 Jun 2017
Closes
20 Jul 2017
Ref
ESP IBM IIB
Clearance Level
SC
Job Type
Permanent

IBM IIB Support Executive (Must be SC Cleared or eligible to take) – Exeter or Plymouth -  £35,000 - £40,000 + Benefits – Permanent

Keywords: -

IBM IIB Support Executive, IBM IIB, IIB, IBM Integration Bus, WMB, Weblogic, Tomcat, ITIL, Integration Bus, IBM Integration Bus

Client:-

A Global systems integrator requires an IBM IIB Support Consultant to be based in Exeter or Plymouth to start ASAP.

Role:-

  • Providing remote and face-to-face technical support to users for various applications
  • Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
  • Maintaining accurate records of all issues with resolution and contact details.
  • Installation and routine maintenance of application software
  • Make continual improvements to procedures and documentation.
  • Automate work flows via scripting and active directory group policy.
  • Providing an effective interface between users and 3rd Party service providers supplying all necessary diagnostic information according to procedures.
  • Providing an effective interface between users and other support teams supplying all necessary diagnostic information according to procedures.
  • Ensuring technical queries not progressing are escalated.
  • Such other responsibilities that may be reasonably assigned from time to time.
  • Knowledge Transition of any new application from Project Teams and Business
  • Out of office hours support, if required

Candidate:-

  • Must be SC Cleared or eligible to take / go through clearance verification
  • Knowledge of IBM IIB, WMB, Weblogic, Tomcat etc.
  • ITIL foundation desirable
  • Broad understanding of Distributed System Technologies, Application Infrastructure and Batch scheduling
  • Ability to remotely troubleshoot issues
  • Good communication and presentation skills
  • Worked in business/ client facing role
  • Highly driven, energetic, flexible, resourceful & ability to multitask
  • Clarity of thought and vision
  • Hands on and detail oriented, with a strong ability to co- ordinate across different Geographies and with different stakeholders
  • Cross domain: clearly articulates problem statements to evolve solutions across domains.
  • Good phone manners
  • Resilient and able to face and resolve conflicts
  • Experience in working with multivendor landscape.
  • Stakeholder Management, Troubleshooting, Analytical skills
  • Onsite work experience in support project
  • Prior experience to work in a multi-vendor environment

Knowledge of following is good to have: -

  • Any programming language like Java / J2EE or MS .Net / C#
  • Oracle PL / SQL scripting
  • Network diagnostics
  • Citrix environment 

Salary: -

Up to £35,000 - £40,000 (depending upon level of skill and experience) + Benefits

Please contact info@enterprisesolutionspartnership.com to discuss further.

All applications are welcomed by Enterprise Solutions Partnership Ltd from all relevant qualified candidates regardless of race, gender, age, disability or sexual orientation.

www.enterprisesolutionspartnership.com