Enterprise Solutions Partnership Ltd

IBM IIB Support Consultant (Must be SC Cleared or eligible to take)

Exeter, or Plymouth
£35,000 - £40,000 + Benefits
22 Jun 2017
20 Jul 2017
Clearance Level
Job Type

IBM IIB Support Executive (Must be SC Cleared or eligible to take) – Exeter or Plymouth -  £35,000 - £40,000 + Benefits – Permanent

Keywords: -

IBM IIB Support Executive, IBM IIB, IIB, IBM Integration Bus, WMB, Weblogic, Tomcat, ITIL, Integration Bus, IBM Integration Bus


A Global systems integrator requires an IBM IIB Support Consultant to be based in Exeter or Plymouth to start ASAP.


  • Providing remote and face-to-face technical support to users for various applications
  • Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
  • Maintaining accurate records of all issues with resolution and contact details.
  • Installation and routine maintenance of application software
  • Make continual improvements to procedures and documentation.
  • Automate work flows via scripting and active directory group policy.
  • Providing an effective interface between users and 3rd Party service providers supplying all necessary diagnostic information according to procedures.
  • Providing an effective interface between users and other support teams supplying all necessary diagnostic information according to procedures.
  • Ensuring technical queries not progressing are escalated.
  • Such other responsibilities that may be reasonably assigned from time to time.
  • Knowledge Transition of any new application from Project Teams and Business
  • Out of office hours support, if required


  • Must be SC Cleared or eligible to take / go through clearance verification
  • Knowledge of IBM IIB, WMB, Weblogic, Tomcat etc.
  • ITIL foundation desirable
  • Broad understanding of Distributed System Technologies, Application Infrastructure and Batch scheduling
  • Ability to remotely troubleshoot issues
  • Good communication and presentation skills
  • Worked in business/ client facing role
  • Highly driven, energetic, flexible, resourceful & ability to multitask
  • Clarity of thought and vision
  • Hands on and detail oriented, with a strong ability to co- ordinate across different Geographies and with different stakeholders
  • Cross domain: clearly articulates problem statements to evolve solutions across domains.
  • Good phone manners
  • Resilient and able to face and resolve conflicts
  • Experience in working with multivendor landscape.
  • Stakeholder Management, Troubleshooting, Analytical skills
  • Onsite work experience in support project
  • Prior experience to work in a multi-vendor environment

Knowledge of following is good to have: -

  • Any programming language like Java / J2EE or MS .Net / C#
  • Oracle PL / SQL scripting
  • Network diagnostics
  • Citrix environment 

Salary: -

Up to £35,000 - £40,000 (depending upon level of skill and experience) + Benefits

Please contact info@enterprisesolutionspartnership.com to discuss further.

All applications are welcomed by Enterprise Solutions Partnership Ltd from all relevant qualified candidates regardless of race, gender, age, disability or sexual orientation.