Enterprise Solutions Partnership Ltd

Service Delivery Manager (Must be SC Cleared or eligible to take)

Location
Gloucester, Gloucestershire
Salary
35,000 - £40,000 + Benefits
Posted
22 Jun 2017
Closes
20 Jul 2017
Ref
ESP SDM
Clearance Level
SC
Job Type
Permanent

Service Delivery Manager (Must be SC Cleared or eligible to take) –  Gloucester -  £35,000 - £40,000 + Benefits – Permanent

Keywords: -

Service Delivery Manager, Delivery Manager, Service Delivery, Manager, Service Manager

Client: -

A Global systems integrator requires a Service Delivery Manager to be based in Gloucester to start ASAP.

Role: -

  • Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
  • As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
  • Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed
  • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
  • Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
  • Provide regular and accurate management reporting on IT Service performance
  • Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment
  • Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments

Candidate: -

  • Able to demonstrate the ability to undertake the above responsibilities
  • Experienced Service Management professional with a passion for Service Improvement
  • ITIL Qualified- Expert knowledge of ITIL disciplines ideally
  • Previous experience as a Team Lead or demonstrable experience in leading virtual teams
  • Experience of managing 3rd parties and 3rd party delivered services
  • Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
  • Excellent leadership and people management skills
  • Excellent written and verbal communication skills
  • Willingness to support and mentor junior staff
  • Excellent customer facing/customer service skills
  • Able to work under pressure and meet deadlines
  • Able to demonstrate a high degree of flexibility including shift and out of hours working
  • Excellent organisational skills
  • Able to manage sensitive and sometimes confidential information
  • Self-motivation and able to take responsibility
  • Able to manage and prioritise and tasks and time efficiently
  • Able to demonstrate initiative and a proactive approach to daily tasks

Salary: -

£35,000 - £40,000 (depending upon level of skill and experience) + Benefits

Please contact info@enterprisesolutionspartnership.com to discuss further.

All applications are welcomed by Enterprise Solutions Partnership Ltd from all relevant qualified candidates regardless of race, gender, age, disability or sexual orientation.

www.enterprisesolutionspartnership.com