Deployment Lead Support

20 Jun 2017
18 Jul 2017
Berry Technical 2
Clearance Level
Job Type
Job Overview:
To provide support to Head of IT, manage IT systems and lead support on all supported systems. Manage permissions, group permissions and security groups. Train staff as required on 1-2-1 basis or in groups. Advise teams on best use and how to get best use of Systems. Provide system support as and when required. Provide support on all security issues. Main lead for security breaches. Provide systems administration and management of system. To provide a wide range of IT knowledge to deal with issues at every level from managing desktop disputes to high level projects such as the delivery of new IT systems, network infrastructure changes, software development and hardware projects. To be able to provide simple explanations to management on the effect of changes and the benefits which should be gained. To understand changes to the delivery of IT and how this may affect the department.
Main duties & Responsibilities:
*To create and setup process for progress of key deliverables and dates within a series of concurrent dedicated migration lifecycles covering 800 Probation sites with 11,500 users - using current processes as template
*To create and setup processes to manage and maintain a master forward facing deployment schedule, covering a framework of internal and external supplier activities, internal lifecycle site readiness to implement the necessary technology, using current processes as template.
*To understand the project interdependencies and report and track their progress.
*To report progress of and escalate as necessary any exceptions and escalations requiring remediation, to preserve the integrity of the deployment schedule and wider programme plan.
*To provide guidance, governance and support to the regional Deployment Managers.
*To represent where required the Deployment Workstream in providing support to the wider programme functions (Technical, Comms, Finance, PMO etc) in their activities for probation migrations.
*Understand the products being deployed and awareness of the development of subsequent new products and link any dependencies into the master schedule.
*Work effectively as a member of the HQ and national team
*Track and report dashboard progress to the wider programme team
*Support the Deployment Lead in all aspects of the EUCS programme of works.
*Perform any other ad hoc duties for the benefit of the project, as and when required.
*Progress updates to the Deployment lead.
Experience Required:
*Strong organisational and analytical skills essential
*MS Excel skills are essential as equally being able to report and present complex and granular schedule data
*Office 365, Windows 10 Implementation knowledge or experience an advantage
*Experience of deployment of an Internet desktop solution an advantage
*Desktop and pc technical knowledge an advantage
*Supplier management experience
*Large scale public sector migration experience an advantage
*Project management methodologies
*MS Office