Knowledge Based Editor

Recruiter
Location
West End
Salary
Negotiable
Posted
20 Jun 2017
Closes
18 Jul 2017
Ref
KBAE
Contact
Michael Jinks
Clearance Level
DV
Job Type
Contract

Knowledge Based Editor

An exciting opportunity to work with a key, undisclosed client in Central London. Our client is looking for innovative, adaptable and driven analysts/editors to join their Global Service Desk team. The successful candidate will be required to carry out day-to-day editing of knowledge base articles.

CONDITIONS: DV Clearance is required for this position

*** Please be aware that DV Clearance is required for this position prior to contract commencement. We highly recommend that you research this level of clearance before applying to avoid any disappointment ***

Responsibilities

  • Day-to-day supporting tasks, contributing, reviewing, publishing and retiring knowledge articles.
  • Working with the GSD Assurance Manager in capturing and baselining of knowledge base requirements.
  • Quality assurance of knowledge base content.
  • Working on knowledge base CS activities.

Skills/Experience required

  • Experience editing and maintaining knowledge base articles.
  • Experience working on knowledge base processes is desirable.
  • Experience with HP Service Manager 9 desirable.
  • Experience working on or with a service desk function.
  • ITIL qualifications are desirable.

Interested???

Then please apply immediately with your most recent copy of your CV, ensuring dates of past work history is correct and up-to-date.

Capita TRACS welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita TRACS is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.