Knowledge Based Editor

Location
London
Salary
Negotiable
Posted
19 Jun 2017
Closes
17 Jul 2017
Ref
PH761
Contact
Paul Hutchens
Clearance Level
DV
Job Type
Contract

Knowledge Based Editor

Our client is looking for a Knowledge Based Editor who is required to carry out day-to-day editing of knowledge base articles.

Role:

  • Day-to-day supporting tasks, contributing, reviewing, publishing and retiring knowledge articles.
  • Working with the GSD Assurance Manager in capturing and baselining of knowledge base requirements.
  • Quality assurance of knowledge base content.
  • Working on knowledge base CS activities.

Skills:

  • Experience editing and maintaining knowledge base articles.
  • Experience working on knowledge base processes is desirable.
  • Experience with HP Service Manager 9 desirable.
  • Experience working on or with a service desk function.
  • ITIL qualifications are desirable.

Opportunity utilises DV clearance.