Application Support Developer

Recruiter
Location
Glasgow
Salary
30-35k per year, with a desirable benefits package to accompany
Posted
26 May 2017
Closes
23 Jun 2017
Clearance Level
BPSS
Job Type
Permanent

Our client are a global science and technology solutions leader working to solve the world’s toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers.

This particular opportunity sits within the DevOps team under Global Airport Products in our Transport division. Our customer portfolio is wide and far-reaching and we support critical operational systems within Airports worldwide. 

Key Responsibilities:

  • Analysis of customers’ incident and problem tickets within strict Service Levels
  • Liaising with customers and other third parties to ensure that incident and problem tickets are resolved
  • Liaise with internal Change and Release Management functions to enable the smooth transition of solutions into Production
  • Producing both customer-facing and internal knowledge base documentation as required in line with company and customer standards
  • Participating and facilitating knowledge sharing between functions
  • Actively participating in Continual Service Improvement Activities in order to add value
  • Act as the technical lead in the resolution of customers’ major incidents
  • Undertaking development tasks with minimal supervision, including software designing, programming and testing within a Test-Driven Development process
  • To provide accurate estimates for your own development tasks
  • To understand and apply a formal quality approach

Essential Skills:

  • Knowledge of ITIL concepts and principles
  • Excellent communication and organisational skills and an eye for detail
  • Experience of applying processes and procedures
  • Ability to learn new technologies quickly
  • Ability to multi-task in a fast paced, pressurised environment
  • Analysis and solving of Incidents and Problems
  • Excellent planning skills and the ability to provide viable, effective and timely technical solutions for customers’ major incidents

Must have experience and knowledge of current Oracle technologies and methodologies, with hands-on experience in the following:

  • Oracle 10g/11g/12c PL/SQL
  • SQL
  • Performance Tuning (TKPROF etc.)
  • Oracle Object Types (UDTs)
  • TOAD and/or Oracle SQL Developer
  • Test-Driven Development (TDD)

Desirable Skills:

  • Oracle RDBMS 
  • Exposure to .NET (C#)
  • Exposure to Object-relational Mappers (e.g., NHibernate, Entity Framework) 
  • Software Design Patterns
  • Agile Delivery Methodologies (e.g. Scrum)

Feel like you're missing a few of these skills? Don't worry! This organisation are great at training, developing and retaining talent. If you tick some of the above boxes and are interested in growing your career, please apply.