Project People

Desktop Support Engineer (Banking Industry) - Windows 7

25 May 2017
22 Jun 2017
Alice Davis
Clearance Level
None / Undisclosed
Job Type

Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry, Apple Devices) is urgently required by our Global IT Outsourcing Client for a rolling 6-month contract to based in Sheffield. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and must have recent, extensive experience with a Global Bank (or experience working in a BAU capacity on a trade floor).

The successful candidate will be responsible for providing IT support services to premium users via a service desk. Individual will need to have recent premium (VIP) support and banking support experience.

*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and

deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels

Skills Mandatory:

* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc

* 2nd Line support level experience supporting a large user base

* Recent and extensive experience with a Global Bank.

This is an urgent requirement; please apply as soon as possible if you would like to be considered.

Project People is acting as an Employment Business in relation to this vacancy.

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