Windows Desktop Infrastructure Support

18 Apr 2017
16 May 2017
Paul Hutchens
Clearance Level
Job Type

Windows Desktop Infrastructure Support

You will be responsible for maintaining and supporting a variety of Windows Desktop platforms. The role holder is also responsible for ensuring adherence to technical standards and best practices within application packaging, image configuration, deployment and desktop security. The Windows Desktop Infrastructure Support role holder acts as a focal point for all support queries for Desktops that they are responsible for. They will also liaise with the Solution Delivery team in the Desktop Service to troubleshoot advanced problems if required.


* Maintain Windows client and application to the latest patch/release version.
* Perform firmware and driver updates.
* Deploy remote clients using MDT and PXE.
* Support both virtual and physical clients remotely.
* Maintain MDT to a supported version.
* Maintain MDT SQL Database to ensure is accurate and up to date.
* Perform post deployment checks to ensure successful deployments of clients.
* Ensure security and integrator of the systems.
* Investigate issues with client builds and know when to escalate for assistance.


* Organised methodical approach to troubleshooting.
* Ability to provide a clear and concise instructions to other support team where required.
* Capable of understanding technical issues and the wider implication of decisions made.
* Good communication skills.
* Proactive approach to support to try and prevent incidents occurring in the first place.
* Windows 10 experience.
* Microsoft Deployment Toolkit (MDT)
* PXE.
* Powershell.
* Windows Security.
* Knowledge of Group Policy.
* Knowledge of Security Compliance Manager (SCM) or SSLF.
* AppLocker Knowledge.
* Windows Firewalls.
* Windows Auditing/Monitoring.

Opportunity utilises DV clearance.