Service Desk Manager - Application Support

£28000 - £32000 per annum
12 Apr 2017
10 May 2017
e.g. JS/MS/YourRef
Chris Ladommatos
Clearance Level
None / Undisclosed
Job Type

I am currently seeking a Service Desk Manager to join an innovative, rapidly expanding organization based in the Lincoln area.

Joining to head up the Service Desk function you will be responsible for managing junior employees, providing support where necessary, handling escalations, holding 1 to 1s and any other responsibilities which may fall under the remit of running the Service Desk.

The Service Desk covers all brands under the organization, providing 1st line support, processing incidents and service requests, escalating to another department where necessary. It's a mixed environment in the Service Desk, predominately it provides application support to users, but is also responsible for the desktop environments and infrastructure of users in the business. This makes it a varied position where you will pick up a variety of skills if you have any grey areas.

The ideal candidate will come from a similar environment, either currently working as a Service Desk Manager/Leader, or as a senior who provides guidance to junior employees. Ideally coming from an Application Support background, however if you come from a Desktop Support background that would also be desireable.

If you would like to find out more about this position please apply. The position is paying a salary of up to £32,000.

Capita IT Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita IT Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Transfer of information overseas

Your information may be shared with subsidiaries of Capita plc who are involved in carrying out functions related to the services administration including such subsidiaries which are outside the EEA in countries which do not have similar protections in place regarding the information and its use. We shall ensure that any such subsidiary has put in place proper security measures to ensure at least the same level of protection of the personal data as is required under UK data protection legislation.

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