Infrastructure Manager - West London - PERMANENT

Recruiter
Location
Hillingdon
Salary
Negotiable
Posted
11 Apr 2017
Closes
09 May 2017
Ref
50181427
Contact
Yasmin Findlay
Clearance Level
None / Undisclosed
Job Type
Permanent

Infrastructure Manager - West London - PERMANENT

INFRASTRUCTURE MANAGER ROLE PURPOSE:

The Infrastructure Manager is responsible for the day-to-day management of the IT facilities and infrastructure, ensuring the effective, smooth and timely functioning of these services.

The Infrastructure Manager designs, plans, directs, coordinates and continuously improves the operational support services and ensures that these services meet or exceed agreed services levels.

The Infrastructure Manager is an experienced team leader and an expert in directing and managing infrastructure and facilities.

INFRASTRUCTURE MANAGER RESPONSIBILITIES:

  • Responsible for the selection, development and performance of the IT Service Desk team in line with the HR policies.
  • Ensure all team members receive the appropriate level of communication to maintain engagement with the business vision, priorities and activities.
  • Understands the service areas and customer need and uses this insight and a customer care approach to drive innovation, value and leading services to residents.
  • Leads and directs infrastructure designs, deployments and changes ensure that any changes are completed
  • Monitors and manages infrastructure performance and identifies and actions continuous improvement opportunities.
  • Ensure that an annual Team Plan, aligned to the Group / Service Plan(s), is developed, agreed and communicated to team members in a timely manner.
  • Ensure clear Service Level Agreements (SLA's) are in place where appropriate, covering all aspects of service delivery with performance and response levels, together with the escalation process if SLA's are not met.

This is an exciting time to join the team as they are investing heavily in their IT services.

If you have the necessary experience for the position of Infrastructure Manager please submit your CV asap as this role is of an urgent nature.