Principal Engineer - Enterprise Management

07 Apr 2017
05 May 2017
Daniel Blurton
Clearance Level
Job Type

Location - Brussels

Rate - Competitive Hourly

Duration - 6 Months

Clearance Level - SC or NATO Secret

The Enterprise Management Principal Engineer shall perform design, implementation, and configuration of Enterprise Management Applications to include but are not limited to BMC Remedy, MyIT, Discovery ADDM, TrueSight Operations, TrueSight Capacity Optimization, and SolarWinds Network/System management. Candidates for the position require strong analytical and problem-solving skills, and must be knowledgeable about implementing IT Service Management (ITSM) and other IT practices to optimize, transform, and ensure the customer's compliant, efficient, and effective use of the Remedy/BMC software platform. The Remedy/BMC engineer will architect and deliver end-to-end automated solutions that include the technical implementation of Information Technology Infrastructure Library (ITIL) processes, workflow customization, ticketing design, process automation, report development, dashboard creation, and system configurations.

Responsibilities include but are not limited to:
- Identify, troubleshoot and resolve defects encountered during various stages of project delivery, including during the deployment and implementation of the solution
-Recommend robust configuration management procedures, standards, and best practices for using Remedy ITSM capabilities.
-Plan the population and management of the CMDB along with associated central libraries, tools, common codes and data and ensure the regular maintenance of the system.
-Ensure that CIs are uniquely identified with naming conventions.
-Ensure the proper baseline identification of configuration items, perform periodic audits, and provide verification of version release configuration items.
-Reconciliation of discovery data in BMC CMDB environment; and integration of discovery solutions with CMDB.
-Evaluate additional functionality and features offered within the Remedy suite
-Work with customer stakeholders to identify, prioritize, and implement configurations or customizations to BMC Remedy solution
-Review existing BMC Remedy ITSM solution functionality to identify and determine operational impact of implementing or not implementing enhancements based on industry and learned best-practices
-Review, document and recommend enhancements to BMC Remedy ITSM processes
-Review, validate, design, and deliver various levels of user training and documentation to facilitate consistent and predictable use of the BMC Remedy solution by system users
-Create/Modify Remedy workflows and application configuration for helpdesk trouble ticketing, incident, problem, change, and asset management.
-Provide documentation of Remedy Action Request System (ARS)/ IT Service Management (ITSM) to include workflows and customizations.
-Includes responsibility to install, configure, upgrade, customize, and maintain the BMC Remedy ITSM application, to include the ITIL-based processes for Incident, Problem, Change, Release, Configuration, Asset, Service Level, Availability, and Capacity Management.

If this exciting opportunity is of interest, please apply today to be swiftly considered and contacted.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.