Project People

3rd Line Support - DV Cleared

05 Apr 2017
21 Apr 2017
Max Chamberlain
Clearance Level
Job Type

3rd Line Support - DV Cleared


6 Month Initial Contract

Competitive Daily Rate

My client, a leading global IT Outsourcing Company, are looking to recruit a 3rd Line Support professional to join their infrastructure Support team based in Bracknell. This role will be support government defence projects and requires DV clearance.

The engineer as part of a larger third line support team will provide specialist support for all approved servers, workstations, laptops, handheld devices and peripherals. They will also specialise in the support of all server and desktop based operating systems and applications provided by the solution. As part of a central offsite support team, the engineer will perform remote diagnostics using enterprise remote control utilities. The engineer will support all parts of the infrastructure with particular focus on Problem Management of Applications including Core Platforms (Server 2003/2008), Exchange, SQL, Bakcup solutions, DNS/DHCP/Group Policy.

The engineer will diagnose the cause of problems of incidents escalated to them from other second line teams and investigate where possible suitable solutions so that these issues and resolutions can be transferred to the Atlas Architecture and Engineering Team. If required the engineer will work alongside the Atlas Problem and Incident Management Teams in order to find long term solutions to some of the organisations most significant issues.

The engineer will be responsible for monitoring and making recommendations regarding the performance of servers and UADs within the environment. The engineer will have a good understanding of IT Security. The engineer will provide an active role in maintaining and improving the security of the system to high government standards.

Skills mandatory:

  • Veritas Storage Foundation
  • Veritas Volume Replicator
  • Windows Server 2003
  • Windows Server 2008
  • Windows XP Desktop
  • Windows 7 Desktop
  • Active Directory
  • DNS
  • DHCP
  • DFS
  • Group Policy Objects
  • Server Failure Debugging
  • Anti Virus (VirusScan & EPO)

Skills useful:

  • Veritas Clustering
  • Veritas Netbackup
  • Scripting (Powershell)
  • HP Radia
  • Microsoft Exchange Server 2003
  • Netcool
  • HP Protect Tools
  • Sanctuary Application and Device Control
  • EMC Storage Solutions and SAN Technologies
  • Advanced IP Networking
  • Meridio Electronic Document Record Management
  • Searching Technologies (MS Index, MS Search, Verity Search)
  • Databases including MS Access, MS SQL and Oracle
  • Microsoft Office Applications
  • Desktop, Laptop and Peripheral Hardware
  • Printing Technologies
  • Terminal Emulation
  • Thin Client Technologies (Citrix)
  • Unicenter Remote Control
  • Application
  • Microsoft Live Communications Server

If you have the required skills and experience and would like to be considered for this role, please apply online. All suitable candidates will be contacted within 2 working days

Project People is acting as an Employment Business in relation to this vacancy.

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